A service desk manager is a person, who supervises a help desk software. He guarantees that support services will be quickly delivered to customers and website visitors. He is responsible for managing a customer support department and he provides them with technical advices. Managers also communicate with clients, troubleshoot problems or set schedules.
Service desk manager role has various requirements. He has to be an excellent communicator, motivator and coach. A great knowledge of the software or programs is necessary. He has to be good at building loyal relationships. A service desk manager is a multifunctional role with different needs.
The customer service manager is the key role of the customer service team. This person is responsible for overseeing the daily activities of the service department. This allows the organization to provide users and business teams with the support they need.
The responsibilities of the customer service manager include managing the day-to-day operations of the service desk, managing the service desk team, representing the team in front of other stakeholders, and supporting his team in developing and improving their skills.
LiveAgent's customer service manager can act as either owner or administrator. Then they have the opportunity to supervise the activities of his team and support them at work.
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