A service desk manager is a person, who supervises a help desk software. He guarantees that support services will be quickly delivered to customers and website visitors. He is responsible for managing a customer support department and he provide them technical advices. Managers also communicating with clients, troubleshooting problems or setting schedules.
Service desk manager role has various requirements. He has to be an excellent communicator, motivator and coach. A great knowledge of the software or programs is necessary. He has to be good at building loyal relationships. A service desk manager is a multifunctional role with different needs.Back to Glossary
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