What are Roles?
Roles define the permissions and access a user has in your LiveAgent account. Currently, there are 3 types of roles present. Roles define whether a user has access to tickets only or can do configurations or view reports.
The main 3 roles are:
- Owner - is the owner, creator of an account. Has access to all parts of the system
- Admin - has access to all parts of the system, except of the billing information and setup
- Agent - has restricted access to specific departments, tickets. Some features are view only, almost co configuration permissions.