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What are roles?

Roles define the permissions and access a user has in your LiveAgent account. Currently, there are 3 types of roles present. Roles define whether a user has access to tickets only or can do configurations or view reports.

The main 3 roles are:

  • Owner – is the owner, creator of an account. Has access to all parts of the system
  • Admin – has access to all parts of the system, except of the billing information and setup
  • Agent – has restricted access to specific departments, tickets. Some features are view only, almost co configuration permissions.
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