Roles

What are Roles?

Roles define the permissions and access a user has in your LiveAgent account. Currently, there are 3 types of roles present. Roles define whether a user has access to tickets only or can do configurations or view reports.

The main 3 roles are:

  • Owner – is the owner, creator of an account. Has access to all parts of the system
  • Admin – has access to all parts of the system, except of the billing information and setup
  • Agent – has restricted access to specific departments, tickets. Some features are view only, almost co configuration permissions.
Roles
Back

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.