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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Roles

What are roles?

Roles define the permissions and access a user has in your LiveAgent account. Currently, there are 3 types of roles present. Roles define whether a user has access to tickets only or can do configurations or view reports.

The main 3 roles are:

  • Owner – is the owner, creator of an account. Has access to all parts of the system
  • Admin – has access to all parts of the system, except of the billing information and setup
  • Agent – has restricted access to specific departments, tickets. Some features are view only, almost co configuration permissions.
Roles

FAQ

What are roles?

Roles are defining the permissions and accesses that the user has on the account. By assigning a specific role, you know what the agent can do in the system and what he has no access to.

 

What type of roles does LiveAgent provide?

LiveAgent provides three main roles, i.e. the owner who is the account creator and has access to all parts of the system, the administrator who has access to all parts of the system, except those related to billing and configuration of the entire account, and an agent who has limited access to specific departments and tickets.

 

Where can you set up roles in LiveAgent?

Roles configuration in LiveAgent is possible in the Configuration section in LiveAgent in the Agents tab. There you can assign an appropriate role to each person who is to carry out their tasks through LiveAgent.

 

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