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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Reply

What is a reply?

Responding to emails is an important part of business. Replies are used to get back to people who contacted you. Stay in touch with your customers and try to keep the reply time as short as possible.

FAQ

What does a reply?

The reply is a message that is sent to the people who contacted the company. It is important that the responses are supportive for the recipients and that the response time is as short as possible.

 

What are the most common types of replies?

The most common types of responses are: solving the problem, asking for more detail, responding that the customer is not satisfied with the product or service, the message that you need more time to solve the problem, and the customers are not satisfied with the customer service. The answers may be relational or informative.

 

What channels can you send replies via in LiveAgent?

In LiveAgent, you can send responses via channels such as email, live chat, or social media. It all depends on what communication channels your company uses.

 

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