What is a reply?

Responding to emails is an important part of business. Replies are used to get back to people who contacted you. Stay in touch with your customers and try to keep the reply time as short as possible.

Frequently asked questions

What is a reply?

The reply is a message that is sent to the people who contacted the company. It is important that the responses are supportive for the recipients and that the response time is as short as possible.


What are the most common types of replies?

The most common types of responses are: solving the problem, asking for more detail, responding that the customer is not satisfied with the product or service, the message that you need more time to solve the problem, and the customers are not satisfied with the customer service. The answers may be relational or informative.


What channels can you send replies via in LiveAgent?

In LiveAgent, you can send responses via channels such as email, live chat, or social media. It all depends on what communication channels your company uses.


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