What is remote authentication?
When you want to authenticate your users, you do not have to do it directly in your app. Remote authentication allows your users to log in via outside platforms. These include social media single sign-on providers, like Facebook or Google and Enterprise single sign-on using JSON Web Token (JWT) or Secure Assertion Markup Language (SAML).
Frequently asked questions
What is remote authentication?
Remote authentication is the ability to log in to the application via external platforms. There is no need to create a special account for one platform.
What are the benefits of remote authentication?
Remote authentication allows easier access to the application and a shorter time to set up an account on a given platform. Allows you to troubleshoot remote locations. It facilitates remote work of employees and facilitates cooperation.
Does LiveAgent enable remote authentication?
Remote help desk software LiveAgent allows remote authentication. It is a convenience in the agent's work that introduces greater comfort, e.g. in remote work.
Expert note
Utilizing secure and reliable remote authentication systems can help businesses build and maintain trust with their customers.
Verification emails are essential for any organization operating in the digital world to verify the identities of its users or clients. They inform users to confirm their actions, reducing the number of unverified spam accounts and enabling easier communication between users and marketing teams. Verification also ensures valid account ownership and reduces the risk of incorrect or old email addresses. The article provides short verification email templates and answers frequently asked questions on when to send them and whether to use plain text or HTML formats.
Password validator and audit log
This article explains what a password validator is and how it works. It also highlights the benefits of using a password validator and provides tips on creating strong passwords and storing them securely. The LiveAgent password validator is discussed in detail, including its fraud protection settings and ability to detect breached passwords. The article also covers the LiveAgent password audit log, which records all password changes made by users. Ultimately, the article stresses the importance of strong passwords in protecting sensitive information and preventing identity theft.
An inbound call center primarily handles incoming customer phone calls and is equipped with the technology to receive and distribute calls to the appropriate department. Inbound call center software can efficiently manage a large number of incoming calls and provides a high level of customer service. Key features include IVR, automated call routing, and unlimited call recordings. LiveAgent’s inbound call center solution offers smart call routing, IVR designer tool, video calls, automatic callback, call transfers, unlimited free internal calls amongst all online contact center agents, and reporting and analytics modules. With LiveAgent, businesses can improve overall customer support quality, enhance agent efficiency and productivity, ensure greater customer satisfaction, and ultimately cut down on call center expenses.
On-site vs Remote customer service
The article discusses the importance of adopting a remote work model for businesses to survive and grow in the current global business landscape. It suggests several tools and software such as Trello, Asana, Slack, Google Workspace, Evernote, Hootsuite, and Time Doctor to increase productivity and efficiency for remote workers. These tools offer features for task management, communication, note-taking, social media management, and employee time-tracking. LiveAgent is also introduced as a customer service software with various features and integrations. The website uses cookies, and users can subscribe to their newsletter for updates and discounts.
