Queue is the list of messages that your support staff receive. A customer can contact via Facebook, Twitter, E-mail, etc., for issues that they are having. The messages will show in the queue. The support team of a company mostly spends time in the queue to help serve their customers better by solving the problems they are encountering.
It is also possible to filter the queue for specific agents. For example, one of the agents might have better knowledge about a certain product, so he will be assigned the issues that he is good at solving. This way, the customer’s satisfaction level will also increase.
Back to GlossaryBe the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.