Priority is a parameter that can be assigned to each ticket. It indicates, how important is it to solve the ticket. Priority tells you, whether you need to deal with the ticket immediately or it can wait.
There are four stages of priority: Low, Medium, High and Urgent. Tickets with low priority are the least important and do not need to be solved at the moment, while urgent tickets should be dealt with as soon as possible.Back to Glossary
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.