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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Personalized email replies

What are personalized email replies?

If you want to have your name shown in an email address, you can configure this by using personalized email replies. This feature allows you to modify the email address to suit your needs. So instead of having a company or department name shown, the email receiver will see your real name.

Personalized email replies are usually used in contact with end-users to make the communication feel more friendly. When the customers can see your actual name instead of just your position it has a positive impact on their trust in you.

FAQ

How do you define personalized email replies?

If you want your name to appear in the email address, you can configure this using personalized email responses. This feature allows you to modify the email address according to your needs. Therefore, instead of displaying your company or department name, the recipient of the email will see your real name.

 

What are the types of personalized email replies?

Personalized email responses may be based on personal information (such as first or last name), but may also relate to specific situations or times when the email was sent.

 

Does LiveAgent provide personalized email replies?

Personalized email responses are available in LiveAgent. Thanks to this, the approach to the client is individual and the trust of recipients in the company increases.

 

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