What are personalized email replies?
If you want to have your name shown in an email address, you can configure this by using personalized email replies. This feature allows you to modify the email address to suit your needs. So instead of having a company or department name shown, the email receiver will see your real name.
Before you add a personal touch to your email, you can use a placeholder. However, don’t forget to edit it before sending the message.
Personalized email replies are usually used in contact with end-users to make communication feel more friendly. When the customers can see your actual name instead of just your position it has a positive impact on their trust in you.
Frequently Asked Questions
How do you define personalized email replies?
If you want your name to appear in the email address, you can configure this using personalized email responses. This feature allows you to modify the email address according to your needs. Therefore, instead of displaying your company or department name, the recipient of the email will see your real name.
What are the types of personalized email replies?
Personalized email responses may be based on personal information (such as first or last name), but may also relate to specific situations or times when the email was sent.
Does LiveAgent provide personalized email replies?
Personalized email responses are available in LiveAgent. Thanks to this, the approach to the client is individual and the trust of recipients in the company increases.
Expert note
Personalized email replies create a friendly and personal connection with customers, helping to build trust and loyalty. Use placeholders and edit before sending.
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