If you want to have your name shown in an email address, you can configure this by using personalized email replies. This feature allows you to modify the email address to suit your needs. So instead of having a company or department name shown, the email receiver will see your real name.
Personalized email replies are usually used in contact with end-users to make the communication feel more friendly. When the customers can see your actual name instead of just your position it has a positive impact on their trust in you.
If you want your name to appear in the email address, you can configure this using personalized email responses. This feature allows you to modify the email address according to your needs. Therefore, instead of displaying your company or department name, the recipient of the email will see your real name.
Personalized email responses may be based on personal information (such as first or last name), but may also relate to specific situations or times when the email was sent.
Personalized email responses are available in LiveAgent. Thanks to this, the approach to the client is individual and the trust of recipients in the company increases.
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A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.