Online tech support

What is online tech support?

Online tech support is assistance provided to customers online (over the Internet.) It helps customers solve technical problems or issues that they are experiencing with electronic devices or software.

How can I offer technical support?

Online tech support can be delivered through different channels, such as email, phone calls, or live chat. However, to provide excellent technical support most businesses utilize help desk software. Help desk software streamlines customer communications and provides advanced tools for tech support agents. To find out more about how a help desk software can make your agents more efficient, check out this link.

Is tech support hard?

Being an online tech support agent is a challenging job because it requires tons of patience and knowledge. In addition to that, it is often repetitive and under-appreciated, as customers can often be rude and demanding.

What does it take to be an online tech support agent?

Tech support representatives need to have a vast amount of knowledge about the technical specifications of the products and services they provide. In addition to that, customer service representatives that provide online tech support need to possess active listening and people skills. They need to be able to understand what the customer wants and be able to patiently guide them towards problem resolution.

How to close more deals with live chat?

Find out more
Back to Glossary

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.