Online tech support is assistance provided to customers online (over the Internet.) It helps customers solve technical problems or issues that they are experiencing with electronic devices or software.
Online tech support can be delivered through different channels, such as email, phone calls, or live chat. However, to provide excellent technical support most businesses utilize help desk software. Help desk software streamlines customer communications and provides advanced tools for tech support agents. To find out more about how a help desk software can make your agents more efficient, check out this link.
Being an online tech support agent is a challenging job because it requires tons of patience and knowledge. In addition to that, it is often repetitive and under-appreciated, as customers can often be rude and demanding.
Tech support representatives need to have a vast amount of knowledge about the technical specifications of the products and services they provide. In addition to that, customer service representatives that provide online tech support need to possess active listening and people skills. They need to be able to understand what the customer wants and be able to patiently guide them towards problem resolution.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.