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Notes

What are notes?

Notes help you share private messages about your products with your team members. They are not visible to customers. Use notes to exchange important information, assign tasks or manage actions.

Learn more about Notes in LiveAgent.

Notes

FAQ

What are notes?

Notes is a feature that allows you to add private notes to your ticket that are only visible to agents. The end user cannot access it. There you can save the most important information that you need for your current work and may be useful in the future.

 

How can you take notes in LiveAgent?

LiveAgent offers the ability to add private notes to your ticket. They are only visible to agents. Notes are extremely useful in the work of the customer service team, so it's worth creating them.

 

What are the advantages of notes?

The advantages of using notes are, above all, the possibility of internal sharing of access to a given ticket, it allows you to register updates that can be used in the future. Notes are also useful when you pass the ticket to another agent, and when the message from the user is very long and you need to extract the most important information from it.

 

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