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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Notes

What are notes?

Notes help you share private messages about your products with your team members. They are not visible to customers. Use notes to exchange important information, assign tasks or manage actions.

Learn more about Notes in LiveAgent.

Livechat software notes in chat

FAQ

What are notes?

Notes is a feature that allows you to add private notes to your ticket that are only visible to agents. The end user cannot access it. There you can save the most important information that you need for your current work and may be useful in the future.

 

How can you take notes in LiveAgent?

LiveAgent offers the ability to add private notes to your ticket. They are only visible to agents. Notes are extremely useful in the work of the customer service team, so it's worth creating them.

 

What are the advantages of notes?

The advantages of using notes are, above all, the possibility of internal sharing of access to a given ticket, it allows you to register updates that can be used in the future. Notes are also useful when you pass the ticket to another agent, and when the message from the user is very long and you need to extract the most important information from it.

 

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