What is multibrand?
Multi-brand add-on enables you to manage more than one brand at the same time. Each brand is characterized by multiple factors, which define it’s identity. These factors are email support addresses, Help Center, various widgets and plugins. Social media platforms, like Facebook or Twitter, also help you form your brand.
Frequently asked questions
What does multibrand mean?
Multi-brand is an add-on to customer service software that allows you to manage and implement customer service of various brands within a given company with one system. Each brand is different and has different features, such as helpdesk, support email addresses, widgets, plugins, and social media platforms.
What are the benefits of using multibrand?
The benefits of multibrand include the ability to add multi-brand support email addresses, the ability to create help centers, add web widgets, configure phone numbers, and most of all, support multiple brands in one place.
Is it possible to use the multibrand feature in LiveAgent?
In LiveAgent you have the option of using the multibrand feature. It allows multi-channel service and management of various brands in one place. You can easily configure everything.
Expert note
Multibrand customer service software enables businesses to efficiently manage customer interactions across multiple brands, providing a seamless and personalized experience for customers.
Branding tactics are crucial for transforming a business into a brand and establishing a positive reputation. It sets a company apart and defines its personality to make it a household name. Implementing branding tactics in a marketing strategy saves from making faulty decisions and attracts more talented people, resulting in increased expertise. The process involves defining the brand and establishing a unique image in the market. The benefits of branding tactics include recognition, improved advertisement, and attracting a larger customer base. To ensure success in a competitive environment, it is important to plan and incorporate branding tactics early on.
Firmao is a CRM platform designed to help small businesses grow by providing multiple functionalities like email, telephony, and more. It is a multipurpose solution that can handle tasks like mailing, calls, invoicing, project management, lead generation, and workflows. Integrate Firmao with LiveAgent via Zapier to manage customer relationships effectively. Firmao users benefit from an all-in-one business solution with flexible and affordable pricing.
Videos - How Word Of Mouth Marketing Really Works
The video talks about the limitations of digital marketing and highlights the effectiveness of word-of-mouth recommendations. It identifies trust, social proof, emotional connection, and cost-effectiveness as key factors in successful word-of-mouth marketing. The video recommends that businesses provide quality products, engage with customers on social media, and incentivize customers to share positive experiences. A successful WOMM strategy can lead to increased brand visibility, reputation, and ultimately drive sales.
The Multi Knowledge Base feature allows companies to create multiple customer support portals with unique designs and content. Enabling it requires making sure the switcher is green and creating an additional knowledge base. Each knowledge base includes articles, forums, feedback boards, and widgets. Pricing for each additional knowledge base is $19. LiveAgent offers resources for creating stylized knowledge base articles with their editor and provides various related resources. Customers can also start a free 14-day trial or schedule a demo. The company offers a range of customer service software, including VoIP phone systems and help desk software for startups.
