What is a markdown?
Markdown is a simple markup language. It’s advantage is that it can be easily converted to HTML or other similar language. Markdown is most commonly used to format files, write messages in forums online and add images to text.
Frequently asked questions
What is a markdown?
Markdown is a lightweight markup language. It is used to add formatting elements to plain text documents. It is one of the most popular markup languages in the world. When creating a Markdown string, you add Markdown syntax to your text to indicate which words and phrases should look different.
What are the advantages of markdown?
The main advantage of Markdown is that, unlike the WYSIWYG editor, it does not require clicking buttons to get the desired formatting. Moreover, it is not limited by the design of the software developers. Markdown can be extended with additional functions tailored to your needs. It works great with pages and documents that are not very complex and will not be used in many places.
Is markdown used in LiveAgent?
Markdown is used in LiveAgent. Thanks to that, LiveAgent users can properly add formatting elements to text documents.
Expert note
Markdown is a lightweight markup language used to format plain text documents easily. It is versatile and user-friendly, making it perfect for content creators.
Click-to-email is a convenient clickable link that allows businesses to be contacted via email without the need for visitors to manually type a new message or copy-paste email addresses. This tool plays a significant role in improving customer experiences, boosting engagement rates, and increasing revenue. Although some customers may find the links annoying, many businesses use them as part of their email marketing strategy, including real estate, education, automotive, eCommerce, SaaS, and healthcare. LiveAgent's ticketing system and browser extension can help businesses manage email communication to make click-to-email more efficient for their team.
ExpressionEngine is an open source and flexible CMS that allows users to manage their websites without coding knowledge. It has features for developers, designers and content managers, including plugins and modules, search engines, and spam detection. LiveAgent's live chat widget can be integrated into ExpressionEngine for fast communication. Benefits of ExpressionEngine include the ability to manage multiple sites and add custom codes. LiveAgent's chat widget is the fastest on the market.
Call buttons are click-to-call buttons that enable website visitors to call your business automatically. Adding call buttons to your website is an excellent way to reduce customer effort, increase customer satisfaction and improve their experience with your business. LiveAgent's call center software provides pre-made call buttons with different alignment options or you can create a custom button using your own HTML code. The call button works by establishing a PC to PC or mobile to PC call, and the support agents answer the call directly inside LiveAgent. Creating and deploying a call button is easy with LiveAgent, with customizations available for button animation, colors, positioning, text, mobile appearance, and hover appearance.
LiveAgent offers search widgets on websites that enable contextual help, suggesting knowledge base articles based on keywords the user types. This helps improve the customer experience and reduce submitted tickets. Contextual help provides necessary information directly in the interface to help the client overcome their problem. The system recognizes the user's location and suggests the best articles to address their needs. LiveAgent's search widgets provide contextual help on any site, based on keywords entered, drawing from the knowledge base.
