What is a macro?
There can be certain actions, which your support team keeps repeating. To save their time you can create prepared responses or actions and let your team use these instead of having to go through the whole process every time.
Macros (or canned or predefined responses) are a fast way of answering your customers needs. They also help you achieve consistency in replies from various support team members.
Learn more about Canned messages in LiveAgent
Frequently asked questions
What is a macro?
A macro is a message template to be sent when a customer receives a matching support ticket. Thanks to macros, you can automate your work, because they allow you to give repeated answers. The agent does not have to create a new message every time.
Is it worth using macros?
The use of macros is necessary. They definitely make work easier and save time. They allow you to automate your work because you don't have to type the same message many times, each time a customer comes with the same question.Thanks to them, the client receives an almost immediate answer to his question.
Does LiveAgent provide macros?
LiveAgent provides macros. Pre-made messages allow you to quickly respond to common requests with a standard reply.Instead of writing a reply, he uses a ready-made message telling the client how to fix the problem.
Macros are pre-written text responses that save time for support teams and improve consistency in customer replies. LiveAgent offers canned responses on multiple channels, allowing for increased efficiency and customer satisfaction.
Click-to-email is a convenient clickable link that allows businesses to be contacted via email without the need for visitors to manually type a new message or copy-paste email addresses. This tool plays a significant role in improving customer experiences, boosting engagement rates, and increasing revenue. Although some customers may find the links annoying, many businesses use them as part of their email marketing strategy, including real estate, education, automotive, eCommerce, SaaS, and healthcare. LiveAgent's ticketing system and browser extension can help businesses manage email communication to make click-to-email more efficient for their team.
MicroSIP softphone is a reliable and free software suitable for most uses and scenarios, with a fast installation and quick setup. While it may lack extra features and additional functionality, its simplicity and ease of use make it worth considering. The app has a minimalistic design and is easy to navigate, with features such as call logs and a contact list. MicroSIP is completely free with no extra charges for features, making it an affordable option. However, it may not be the easiest for beginners to set up, but there are easy-to-follow guides available online.
LiveAgent offers search widgets on websites that enable contextual help, suggesting knowledge base articles based on keywords the user types. This helps improve the customer experience and reduce submitted tickets. Contextual help provides necessary information directly in the interface to help the client overcome their problem. The system recognizes the user's location and suggests the best articles to address their needs. LiveAgent's search widgets provide contextual help on any site, based on keywords entered, drawing from the knowledge base.
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