Live web chat is a type of web based communication that happens in real-time. People that utilize live web chat can exchange text messages, photos, videos, links, GIFs, and emojis.
Live web chat does not require any additional chat software to be utilized, and therefore users do not have to waste time with installing any type of software to start chatting. Live web chat is easy to use and accessible to everyone. However, to get live chat on your website, you’ll need to invest in live chat software. To learn more about the benefits of utilizing live chat software, check out this link.
If you want to enable your website visitors to start chatting with your support agents, you’ll need to place a live chat button/widget on your website. Check out this step-by-step guide to get started.
Most businesses these days utilize live web chat as a channel for instant communication with customers because it is a quick, efficient, and cost-effective method for converting website visitors into paying customers.
Not only do businesses love utilizing live web chat, but customers do too! Customers love utilizing live chat because generally, they’ll have their questions answered much sooner than if they called or emailed your company. Therefore, the main benefit of live chat is speed and efficiency in customer service. If you need additional help with improving your customer service, consider investing in a help desk software.Back to Glossary
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