What is a liquid markup?
Enabling placeholders on a website is provided by the Liquid Markup. This templating language is also responsible for customizing data selection and displaying data in email notifications and ticket comments.
Frequently asked questions
What does liquid markup mean?
Liquid Markup is a template language that allows you to enable placeholders on your site. It is also responsible for customizing data selection and displaying data in email notifications and ticket comments.
What are the benefits of liquid markup?
Liquid allows you to replace relevant data from a stored database.
When is liquid markup used?
Liquid markup is used in online stores.
Liquid Markup is a powerful templating language used in online stores to enable placeholders on websites and customize data selection for email notifications and ticket comments.
Help desk software is an effective management tool that focuses on serving customers and end-users by providing information, support, and assistance. With the right software, faster and more personalized responses can be delivered, while self-service options empower customers to resolve issues independently. Help desks can eliminate problems such as lost or unanswered tickets, delayed responses, and lack of responsibility. The use of help desk support can improve customer satisfaction, engagement, retention, and sales, as well as improve agent productivity and reduce stress and burnout. LiveAgent offers a free and easy-to-use helpdesk portal that can be customized to fit a company's needs.
LiveAgent offers search widgets on websites that enable contextual help, suggesting knowledge base articles based on keywords the user types. This helps improve the customer experience and reduce submitted tickets. Contextual help provides necessary information directly in the interface to help the client overcome their problem. The system recognizes the user's location and suggests the best articles to address their needs. LiveAgent's search widgets provide contextual help on any site, based on keywords entered, drawing from the knowledge base.
Placeholders are alternative texts used in email drafts which are edited based on the context of the email. They are useful for email notifications and predetermined responses as they make emails appear more unique. By sending personalized messages using fields such as first name, email address, and custom fields, placeholders help connect better with the audience and create mass messages that automate your work. LiveAgent supports the use of placeholders, enabling agents to personalize messages and support their work.