ITIL

ITIL, or Information Technology Infrastructure Library, is a set of detailed IT service management practices that focuses on aligning IT services with business needs. ITIL describes processes and procedures that are not specific to an organization or technology, but can be used by the organization to implement its strategy, provide value, and maintain a minimum level of competence.

The 5 stages of ITIL is a service strategy, service design, service change, service operation and continual service improvement. The strategy aims to make a decision about the customer service strategy. The project aims to design new IT services. Change is the creation and implementation of IT services. Operation is about ensuring the effective and efficient provision of IT services. On the other hand, continuous improvement of services is the use of quality management methods to learn from previous successes and failures.

ITIL can bring benefits to any organization that provides users with an IT service or product. It is used primarily in various types of companies, by authorities, universities and non-governmental organizations. ITIL is not a standard, but a set of best practices, which can help reduce costs by optimizing the use of resources, better service delivery and customer satisfaction, as well as a stronger match between IT and business groups.