There are many types of customer support. One of them is IT support, also known as a technical support, which is a technical help to customers. It is provided by well-skilled computing experts. Companies can employ their own IT support representatives or they can have a contract with another IT support company.
Block hours, Managed services, Time and Materials (also called as Call in) are the main types of IT support. Time and Materials is a very common type of support, where customers pay for materials and the technician based rate. In Block hours, customers pay for a certain time (hours), which they can use.Back to Glossary
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