There are many types of customer support. One of them is IT support, also known as a technical support, which is a technical help to customers. It is provided by well-skilled computing experts. Companies can employ their own IT support representatives or they can have a contract with another IT support company.
Block hours, Managed services, Time and Materials (also called as Call in) are the main types of IT support. Time and Materials is a very common type of support, where customers pay for materials and the technician based rate. In Block hours, customers pay for a certain time (hours), which they can use.
Back to GlossaryBe the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.