What is HTML?

HTML stands for Hypertext Markup Language. It is the best known markup language standardly used to create web pages or web applications.

HTML documents are sent from web or local server and processed by web browsers, which translate the HTML into multimedia web pages.

HTML is commonly used alongside CSS and JavaScript.

Frequently asked questions

What does HTML mean?

HTML, or Hypertext Markup Language, allows the user to create and organize sections, paragraphs, headings, links, and block quotes for web pages and applications. It is not a programming language, but will allow you to format documents on the web. It uses simple code structures.

What are the basics of HTML?

The basis of HTML is based on sets of elements (tags) that can be called components of web pages. Most elements have openings and closures that use the appropriate tag like: <tag> element </tag>. Main pages, information about pages, and contact pages are usually based on HTML.

Can you edit HTML in LiveAgent?

In LiveAgent you have access to a WYSIWYG editor that allows you to enter and format content also in HTML. Thanks to this, you can easily edit and style the content of your e-mails, create templates and format the knowledge base. There you can bold text, create numbered lists, add images, paste tables, or embed links.

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Expert note

As an award-winning call center, live chat and help desk specialist, I believe that HTML is the backbone of the internet and a crucial skill for any web developer or designer.

Andrej Saxon
Andrej Saxon
Sales manager
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Contextual help is a knowledge base of frequently asked questions. With this 'dictionary' is not necessary to contact support service on some occasions.

Contextual help

LiveAgent offers search widgets on websites that enable contextual help, suggesting knowledge base articles based on keywords the user types. This helps improve the customer experience and reduce submitted tickets. Contextual help provides necessary information directly in the interface to help the client overcome their problem. The system recognizes the user's location and suggests the best articles to address their needs. LiveAgent's search widgets provide contextual help on any site, based on keywords entered, drawing from the knowledge base.

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