Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Group

What is a group?

A group is a collection of people who frequently interact with one another. Groups are made on the basis of expertise, departments, and skills; in an organization. One person can belong to more than one group if he has multiple skills and has expertise in more than one department.

Group

The goals of the people in a group are similar and they must work with each other to achieve those goals. One person can’t be blamed for the bad performance of a group, the whole group is held responsible for it. Having a health competition, however, is good within groups to make sure the agents remained motivated to work.

FAQ

What is the definition of group?

A group is a set of people between whom there is an interaction. It can be created on the basis of professional knowledge, departments and skills. One person may belong to more than one group as their skills and experiences can be assigned to several departments or teams.

Where can you find group in LiveAgent?

In LiveAgent, the available groups are available in the agent panel in the system. You need to go to "Configuration" in the "Departments" tab. There you can create any groups you need according to the product, field of knowledge, location or scope of responsibility.

Can you edit group in LiveAgent?

You can edit individual groups. You can edit the groups as needed. You can rename them and divide them accordingly.Thanks to this, you can easily connect people who cooperate with each other. It can be permanent cooperation, but also occasional cooperation. Thanks to groups, communication is easier.

 

Back to Glossary Create account for FREE

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.