Group

What is a Group?

A group is a collection of people who frequently interact with one another. Groups are made on the basis of expertise, departments, and skills; in an organization. One person can belong to more than one group if he has multiple skills and has expertise in more than one department.

The goals of the people in a group are similar and they must work with each other to achieve those goals. One person can’t be blamed for the bad performance of a group, the whole group is held responsible for it. Having a health competition, however, is good within groups to make sure the agents remained motivated to work.

How to close more deals with live chat?

Find out more
Back to Glossary

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.