Frequently Given Responses (FGR), so called Canned messages in LiveAgent, are the responses that you most often give to customers with regards to a query.
The best possible way of dealing with a Frequently Given Response is that you ‘slice’ it into pieces. In simpler terms, contemplate of all the possible solutions that can be thought of with respect to a certain question. Then, one by one, start answering your short question. Combine all the responses from your short question, and there it is. You have successfully composed your Frequently Given Response. This way you won’t have to compose a new answer every time.
Learn more about Canned messages in LiveAgent.Back to Glossary
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