What is free helpdesk software?
Helpdesk software combines high-quality support to its customers and information regarding the company products. Helpdesk deals with customers inquiries as well as provides service for products. Free helpdesk software may use numerous channels like online web chat, email, websites or social media.
Frequently asked questions
What is the definition of free helpdesk software?
Free support software is software that improves your customer service and is available for free. It supports the activities of your customer service team, saves and sorts incoming messages from customers from various channels. A free subscription usually covers the main options available in the customer service support software.
How to use free helpdesk software?
You generally use the free helpdesk software in exactly the same way as you use the paid option. There you can add agents who can handle tickets, live chat, call center and knowledge base. The only difference is that you must log into your account at least once every 21 days. If you don't, your account will be automatically suspended. This is to prevent abuse.
Is free helpdesk software available at LiveAgent?
LiveAgent free plan is available. We understand that if you are starting a new business, you may not have the money for software. At the same time, on a paid plan you will have unlimited access to the ticket history, no restrictions on the number of live chat buttons, e-mail addresses, phone numbers or contact forms.