What is free helpdesk software?
Helpdesk software combines high-quality support to its customers and information regarding the company products. Helpdesk deals with customers inquiries as well as provides service for products. Free helpdesk software may use numerous channels like online web chat, email, websites or social media.
Frequently asked questions
What is the definition of free helpdesk software?
Free support software is software that improves your customer service and is available for free. It supports the activities of your customer service team, saves and sorts incoming messages from customers from various channels. A free subscription usually covers the main options available in the customer service support software.
How to use free helpdesk software?
You generally use the free helpdesk software in exactly the same way as you use the paid option. There you can add agents who can handle tickets, live chat, call center and knowledge base. The only difference is that you must log into your account at least once every 21 days. If you don't, your account will be automatically suspended. This is to prevent abuse.
Is free helpdesk software available at LiveAgent?
LiveAgent free plan is available. We understand that if you are starting a new business, you may not have the money for software. At the same time, on a paid plan you will have unlimited access to the ticket history, no restrictions on the number of live chat buttons, e-mail addresses, phone numbers or contact forms.
Expert note
Free helpdesk software is a cost-effective solution to improve customer support. LiveAgent offers a free plan, with unlimited options available on a paid plan.
Help desk software is an online platform used to manage relationships with customers and solve their issues. Every issue raised by a customer is turned into a ticket. Help desk software offers many benefits for both agents and customers, including assigning, prioritizing, and categorizing tickets, as well as access to a knowledge base and community forum for customers. Support software must have access to all communication channels, an intuitive interface, and the ability to cooperate with other agents. LiveAgent offers technical support software with multi-channel functionality, reports, and activity history.
Help desk software is an effective management tool that focuses on serving customers and end-users by providing information, support, and assistance. With the right software, faster and more personalized responses can be delivered, while self-service options empower customers to resolve issues independently. Help desks can eliminate problems such as lost or unanswered tickets, delayed responses, and lack of responsibility. The use of help desk support can improve customer satisfaction, engagement, retention, and sales, as well as improve agent productivity and reduce stress and burnout. LiveAgent offers a free and easy-to-use helpdesk portal that can be customized to fit a company's needs.
Free VoIP, or free Voice over Internet Protocol, allows internet users to make free voice and video calls using the latest VoIP technology. VoIP software supports unlimited video and audio calls regardless of location, and people can make phone calls without an actual phone by using VoIP apps that often include toll-free numbers. To use VoIP for free, users need a stable internet connection and an app designed for internet calls. Free residential VoIP services are becoming increasingly popular, and businesses can choose from various options to enjoy free VoIP using their landline phone numbers. Choosing the best free VoIP provider requires attention to basic calling rules, customer base, and customer reviews. Businesses might experience limitations when using free VoIP, such as limited calling plans, a limited number of users per month, slower connections, required presence in the office, or lack of quality of service.
Free helpdesk ticketing system
The article discusses the benefits of implementing free help desk software for companies. It explains that such software can help organize operations and tasks within customer service and support, leading to faster resolution of support requests. The article also discusses the importance of offering digital tools, such as live chat and social media channels, to meet customer expectations. The use of a help desk ticketing system, whether free or paid, is also highlighted as essential for organizing customer interactions and providing valuable data for improving customer service. Finally, the article notes the advantages of free help desk software, including the ability to sort and organize requests from multiple channels in one dashboard, and offers advice on selecting the best tool for a company's needs.