What is free helpdesk software?
Helpdesk software combines high-quality support to its customers and information regarding the company products. Helpdesk deals with customers inquiries as well as provides service for products. Free helpdesk software may use numerous channels like online web chat, email, websites or social media.
Help desk tools that can optimize your customer service
A good help desk software consists of several key features and functionalities to effectively manage and streamline customer support processes. Here are some essential components of a good help desk software:
Ticket management
The software should provide ticketing tools to handle and track customer inquiries and support requests. It should automate ticket creation, assignment, and escalation, ensuring that each ticket is assigned to the right agent or department.
Multichannel Support
A good help desk should support multiple communication channels, such as email, live chat, phone, social media, and more. This enables businesses to serve customers on their preferred channels and manage all customer interactions in one place.
Knowledge Base
It allows businesses to store and organize FAQs, articles, guides, video tutorials, and other self-help resources. This empowers customers to easily find answers to common questions and troubleshoot issues themselves. Additionally, it can be used by employees as a centralized repository of information and resources to help them solve customer queries and answer questions.
Automation and Workflows
Advanced help desk software utilizes automation and workflows to streamline repetitive tasks and ensure efficient ticket resolution. It can help with ticket assignment, sending notifications, and other routine processes, saving time and improving productivity.
Reporting and Analytics
Advanced analytics and reporting tools provide insights into team performance, customer satisfaction, and the overall efficiency of the support process. It helps to identify areas for improvement and measure customer satisfaction.
Integration Capabilities
Integration with other third-party tools and systems, such as CRM software, project management tools, or collaboration platforms, enables greater efficiency and collaboration across teams.
Customizability and Scalability
A good help desk software should be customizable and scalable to adapt to the unique needs and growth of a business. It should allow customization of ticket fields, workflows, and user roles.
Security and Privacy
It should also prioritize data security and compliance with privacy regulations. It should have certain security measures in place to protect customer information and ensure secure communication.
Frequently Asked Questions
What is the definition of free helpdesk software?
Free support software is software that improves your customer service and is available for free. It supports the activities of your customer service team, saves and sorts incoming messages from customers from various channels. A free subscription usually covers the main options available in the customer service support software.
How to use free helpdesk software?
You generally use the free helpdesk software in exactly the same way as you use the paid option. There you can add agents who can handle tickets, live chat, call center and knowledge base. The only difference is that you must log into your account at least once every 21 days. If you don't, your account will be automatically suspended. This is to prevent abuse.
Is free helpdesk software available at LiveAgent?
LiveAgent free plan is available. We understand that if you are starting a new business, you may not have the money for software. At the same time, on a paid plan you will have unlimited access to the ticket history, no restrictions on the number of live chat buttons, e-mail addresses, phone numbers or contact forms.
Expert note
<p>Free helpdesk software is a cost-effective solution to improve customer support. LiveAgent offers a free plan, with unlimited options available on a paid plan.</p>
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Help desks and service desks have distinct differences. Help desks are user-centric, focused on resolving customer issues quickly, while service desks are business-centric, aiming to review overall IT and business processes. Service desks include modules for incident, problem, change, knowledge, and asset management. Help desks are reactive, while service desks are proactive. The choice between the two depends on the specific needs and size of a business.
Free live chat software for your website
Instant messaging through live chat is essential for businesses. It provides quick responses, builds trust, and allows for 24/7 availability. It also improves customer satisfaction, speeds up sales processes, and helps to build long-term relationships. Live chat is a growing trend, with high adoption rates and customer satisfaction. Choosing between free or paid live chat software depends on specific company needs and goals.
Feature-rich free help desk software.
LiveAgent is a highly recommended system for customer support. It offers contact forms, live chat, databases, and integration with social networks. The service works well on mobile platforms and has great functionality. Many users have switched from ZenDesk and other platforms to LiveAgent because of its affordability, features, and excellent support team.
