Customer service supervisors are those personnel who delegate tasks and monitor the work of the agents. They are also responsible for the training and hiring of the agents and make sure that the people who come into the company become an asset to it.
A customer service supervisor needs to make sure that the customer service provided is up to the mark and does not lack any essential needs that the customer might need. He needs to ensure that the customer is not disappointed after contacting the customer service agent. The customer should be satisfied, and the supervisor needs to ensure that.
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