If your customer representatives can not handle raising number of incoming customer issues and inquiries, there is solution for you. Customer service companies are outsourcing companies that provide complete customer support. Their customer service team is trained to quickly answer all tickets and troubleshoot problems, issues or complaints.
Customer service companies can deliver 24/7 service. They offer various reports, KPI (Key Performance Indicators), so you have a great overview about delivered support. They can also connect to your own help desk software and follow existing processes.Back to Glossary
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