What is a Customer form?
A great customer support increase a customer satisfaction and loyalty. To provide a better support, it is necessary to have more information about customers. One way to get them is through a customer form. There you will be able to see, how many times customer have contacted company before, their preferences and much more.
These customer forms can be also filled out by agents after communication with customers. Then agents have more info and they can help to customers faster and better.
Frequently asked questions
What is a customer form?
A customer form is one of the forms that gives you the chance to get more information about your customers. Both the client and the agent can fill them in after contacting the client. Thanks to the information collected in this way, the agents have a broader image of the client.
How to access customer form in LiveAgent?
LiveAgent client forms are available in the agent's panel. And they are available to agents with all available roles. Thanks to this, the agent can easily obtain information about the client whose case is being dealt with.
How to edit customer form in LiveAgent?
To go to customer forms in LiveAgent, go to "Configuration". There you will find a link to the customer form and you can edit its form and adapt it as needed.
Expert note
Collecting information about customers through a customer form is crucial for providing better support and increasing customer satisfaction and loyalty.

The article discusses the importance of customer satisfaction surveys and how they can be distributed through various channels such as email, newsletters, chat messengers, and social media. The optimal distribution route should be chosen by conducting specific analysis. Milestone surveys should also be sent to customers at key moments in their journey. The article includes related resources and information about LiveAgent customer service software.
Customer service reports are crucial for improving business practices and meeting customer needs. LiveAgent offers 11 features to monitor and analyze customer service performance, including analytics overview and agent rankings. Customer feedback is also important for businesses to improve and evolve. LiveAgent provides customer service software to help solve the problem of juggling multiple platforms. A customer service evaluation checklist can help businesses identify areas for improvement and implement strategies to provide better service. LiveAgent offers demo pricing, features, integrations, and alternatives for customer service software.
This article discusses the importance of outstanding customer service in building sales, revenues, and customer satisfaction. It provides tips on how to deliver excellent customer service, including having knowledgeable representatives, understanding customers' needs and expectations, and offering various communication channels. The article also answers frequently asked questions about the definition of outstanding customer service, the need to provide it, and how to achieve it using software such as LiveAgent.
The text discusses customer service tools and training for teams, emphasizing the importance of defining expectations and budget before choosing a company. It also highlights the benefits of using video to improve customer satisfaction and engagement. LiveAgent is mentioned as a comprehensive customer support tool. The text ends with a message about building a LiveAgent dashboard and a reminder about the website's use of cookies.