Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Customer form

What is a Customer form?

A great customer support increase a customer satisfaction and loyalty. To provide a better support, it is necessary to have more information about customers. One way to get them is through a customer form. You will know how many times customer have contacted company before, their preferences and much more.

These customer forms can be also filled out by agents after communication with customers. Then agents have more info and they can help to customers faster and better.


What is customer form?

A customer form is one of the forms that gives you the chance to get more information about your customers. Both the client and the agent can fill them in after contacting the client. Thanks to the information collected in this way, the agents have a broader image of the client.

How to access customer form in LiveAgent?

LiveAgent client forms are available in the agent's panel. And they are available to agents with all available roles. Thanks to this, the agent can easily obtain information about the client whose case is being dealt with.

How to edit customer form in LiveAgent?

To go to customer forms in LiveAgent, go to "Configuration". There you will find a link to the customer form and you can edit its form and adapt it as needed.

Back to Glossary Create account for FREE

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.