Collect more information and data about your Tickets. It is possible with a feature called Custom tickets fields. When you edit a ticket, you can add it by adding a new ticket field with a text. You can create as many custom ticket fields as you need in a LiveAgent. They are visible to your customer representatives only. These information are viewable in ticket information box.
Read more about Ticket fields in LiveAgent.
Custom ticket fields are ticket fields used to collect additional information on individual tickets. This information may be related to support issues, detailed information about a product or service.
To check the fields of non-standard tickets, enter the ticket information window. They are available with standard ticket boxes. You can add them when editing a specific ticket.
Custom ticket fields can be edited when editing a specific ticket. You can create any number of them.
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