Current User

Who is a Current user?

The last agent, who updated a ticket is also called as Current user. It is normal, that the Current user is not the same customer representative who was assigned to a ticket before. When a ticket is updated, current user becomes different too.

How to close more deals with live chat?

Find out more
Back to Glossary

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.