Contact Center Software

What is Contact center software?

Contact center software is a technology that sends customer contacts across various channels (e.g. email, phone, live chat, social media and more) to customer service representatives. It raises the efficiency and productivity of a contact center.

Contact center is a part of an organization that focuses on interactions with customers. Contact center also provides reports of a key metrics. Users are able to set up some rules to make it easier for agents that handle specific types of queries and problems.

How to close more deals with live chat?

Find out more
Back to Glossary

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.