What is contact center software?
Contact center software is a technology that sends customer contacts across various channels (e.g. email, phone, live chat, social media and more) to customer service representatives. It raises the efficiency and productivity of a contact center.
Contact center is a part of an organization that focuses on interactions with customers. Contact center also provides reports of a key metrics. Users are able to set up some rules to make it easier for agents that handle specific types of queries and problems.
Enhance your contact center with ticketing software
In addition to the functionalities mentioned above, contact center software can be enhanced even further with the integration of ticketing software. By integrating ticketing into the contact center solution, businesses can streamline their customer support operations and provide a more personalized customer experience. With the ticketing tool, customer contacts from various channels can be automatically converted into tickets, making sure that each incoming inquiry is tracked properly and assigned to the right department or customer service representative.
If you are looking for contact center software and a reliable ticketing tool, all in one, look no further! LiveAgent is a versatile solution that offers not only top-notch contact center software but also serves as one of the best ticketing tools available. Experience the benefits of both with LiveAgent.
Frequently Asked Questions
What is contact center software?
Contact center software is a technological tool that increases the effectiveness and efficiency of the customer service team. Thanks to the use of such software, the contact between the customer and the customer service agent is easier and more efficient.
Does LiveAgent provide contact center software?
LiveAgent is primarily a software for contact centers. It provides multichannel contact center solutions for help desks, offering features such as support for phone calls, mailboxes, chats and social media. This comprehensive software enables better contact with the client, ensuring a seamless customer service experience.
What are the must-have contact center software?
A good software for the customer service center should have an automatic call distributor. Thanks to this functionality, the client will quickly find the right agent. The second important feature is multi-level IVR which allows callers to easily select the section they want to contact. A useful feature is to route clients to agents according to their skills and create custom connection queues that allow them to connect to the appropriate agents. An unquestionable advantage of the customer service center software is the possibility of synchronization with CRM and other business tools.
Expert note
<p>Contact center software is a tool that sends customer contacts to customer service reps across various channels, improving efficiency and productivity of the center.</p>
Call center tools streamline communications, boost agent performance, and improve customer service. They include software, CRM systems, and VoIP tools. Quality assurance is vital for monitoring agent performance and improving service quality. The cost of call center software varies, with prices ranging from $15 to $300 per month, depending on features and call volume. LiveAgent offers affordable plans starting at $9 per user per month.
