Contact center software

What is Contact center software?

Contact center software is a technology that sends customer contacts across various channels (e.g. email, phone, live chat, social media and more) to customer service representatives. It raises the efficiency and productivity of a contact center.

Contact center is a part of an organization that focuses on interactions with customers. Contact center also provides reports of a key metrics. Users are able to set up some rules to make it easier for agents that handle specific types of queries and problems.

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