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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Condition

What is a condition?

Condition is an essential part of a Rule in LiveAgent. In order for Rules to be triggered, certain conditions have to be met. Rules are fairly easy to setup, however, their options are virtually limitless. By combining various conditions and using the “and” “or” features, you can really fine-tune your automation workflows.

FAQ

What is a condition?

A condition is an important rule element in LiveAgent that affects the way the rules work. In order to run the rules, certain conditions must be met. By selecting the appropriate conditions for the given rules, you can customize the rules to fine-tune your automation.

What connect rules and conditions?

Rules and conditions have in common that terms are part of the LiveAgent policies. Various conditions affect the proper operation of the rules.

How can you set conditions in LiveAgent?

To set conditions in LiveAgent, go to "Configuration", select "Automation", and then "Rules". After clicking "Create" you can name the rule. For this you can configure the "Apply when" parameter. After that you can add conditions and set actions.

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