Complaints and compliments are a great way to explain feelings about company, products or services. Compliments are the opposite of complaints. Receiving compliments from customers is motivating for customer support staff, managers and it tells that customer was really satisfied. But it is necessary to keep updating skills, technology, knowledge.
Compliments are customer praise that a company can receive when the customer is satisfied, for example, with customer service. If your service is top-notch, there is a chance that customers will leave praise. This is the best feedback from your customers.
Clients may have several ways of giving compliments. Depending on the communication channels the company operates, the customer can, for example, leave a review on Google or on Facebook, write an email directly to customer service, write in a chat or by phone.
Good responses to compliments are primarily thanks to the client. This is the first step to making the customer even more appreciated. You can also consider whether we want to offer such a customer a discount, a gift, or a permanent value.
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