What is a Comment?
Communication recorded on tickets consist of Comments. Comments are made by customer representatives and customers. Comments can be private, which can see just a customer support staff and public comments. To post a comment, customers have to write it down and click on the 'Send' button. It is so easy and simple.
In LiveAgent, admins are able to view all agent ranking and comments from clients in the tickets. Agent is able to see just his own rankings and comments.