Communication recorded on tickets consist of Comments. Comments are made by customer representatives and customers. Comments can be private, which can see just a customer support staff and public comments. To post a comment, customers have to write it down and click on the ‘Send’ button. It is so easy and simple.
In LiveAgent, admins are able to view all agent ranking and comments from clients in the tickets. Agent is able to see just his own rankings and comments.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.