Who are Collaborators?
In a LiveAgent there are many types of agents and roles. Collaborator is a special type of agent with a different permission in LiveAgent.
Collaborators are almost identical with a normal full agent, but there are some differences. Collaborators are not able to communicate with clients. They are able to communicate internally with other customer representatives, add and delete their own attachments or just view a customer info. They often create internal comments in order to solve customer issues and queries.