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Chat ticketing

What is a chat ticketing?

Get in touch with customer through chat. It is easy way to help customers with their queries and issues. Chats and conversations are transformed into tickets. They record and archive communication between customers and company on the one place. Then you can quickly find all history of communications in your LiveAgent. It is stored without any restrictions. Ticket can be located by their ID – ticket reference number.

Learn more about Ticketing in LiveAgent.

Chat ticketing

FAQ

What is a chat ticketing?

Chats, conversations, e-mails and other communication channels are turned into tickets, thanks to which they are recorded and it is possible to archive communication between the client and the company. Ticket is a communication thread between the customer and customer service.

How can you create chat tickets in LiveAgent?

LiveAgent automatically sorts company communication into tickets. Each ticket has its own unique number, thanks to which it can be found quickly. If it comes for the first time, it is marked by the system as "new".

Where can you find existing tickets in LiveAgent?

LiveAgent tickets can be found under Ticket Filters. You also have them sorted by appropriate filters. This makes it easier to work on tickets.

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