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Chat-only agent

Who is a chat-only agent?

There are many roles of agents. One of them is called Chat-only agent. This type of agent normally provides a customer support service in LiveAgent help desk software. But there is one difference. Chat-only agent does not have regular permissions and he has just a defined approach. This type of agents can not edit tickets or view any reports. They are able to view or make tickets. It is possible to set up this role in agent’s profile in LiveAgent.

FAQ

Who is a chat-only agent?

A chat-only agent is an agent that works only in chat. The agent's responsibility is customer support in the support software. However, such an agent does not have full authority. You can configure this option in the LiveAgenta profile.

What permissions does a chat-only agent have?

A chat-only agent has limited privileges compared to a full-fledged agent. This type of agent cannot edit tickets. There is also no access to any reports. His powers include viewing tickets and their redemption.

How to set a chat-only agent in LiveAgent?

To set up a chat-only agent in LiveAgent, you need to go to the agent's profile. There you can configure this role accordingly.

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