What are Channels?
Emails, Facebook messages, Twitter, chats through LiveAgent, calls through LiveAgent and much more. These are easy ways to connect with customers and they are also called as Channels. Customer issues can be solved quickly and easily by customer representative staff. Monitor usage of channels and find which is the most popular for your customers. Interaction between customers and company gets more interesting.
Tickets record and store every way of communication between company and clients. Learn more about Tickets in LiveAgent.