Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Business rules

What are business rules?

Avoid customer representative dissatisfaction from doing the really boring work. Let some processes to run automatically. Set up business rules in your help desk. Rules help you to make preordained actions in software. Set up conditions and when they met, an action is made. Business rules are often used to transfer ticket, change ticket priority, send answer, change SLA level, add or remove tags and much more. They save time and bring many benefits. They help agents to stay concentrated.

Learn more about Rules in LiveAgent.

LiveAgent's business rules overview

FAQ

What are business rules?

Business rules contain detailed instructions on how to perform daily tasks. You can also create rules in the LiveAgent panel. Thanks to this, you will have the possibility of more automated activities. Business rules are usually used to send a ticket, remove or add tags (tags), as well as change the SLA level.

How to create business rules?

To create business rules in your panel, you must go to ‘Configuration’. Then select the ‘Automation’ and ‘Time Rules’ tabs. Thanks to the rules, you can define what kind of tickets should go to specific departments, what tags are to be matched with them, when the system is to mark tickets as spam.

Why are business rules important?

Business rules are important because they support work automation even more, so that agents do not have to perform unnecessary work and are more effective. Effective rules also help give guidance on how the work should be conducted.

Back to Glossary Create account for FREE

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.