What are Business rules?
Avoid customer representative dissatisfaction from doing the really boring work. Let some processes to run automatically. Set up business rules in your help desk. Rules help you to make preordained actions in software. Set up conditions and when they met, an action is made. Business rules are often used to transfer ticket, change ticket priority, send answer, change SLA level, add or remove tags and much more. They save time and bring many benefits. They help agents to stay concentrated.
Learn more about Rules in LiveAgent.