Agent seats accounted as a section of ordinary billing cycle is also called as base agents. Base agents resist a temporary agent.
The base agent is an agent that is counted as part of the normal billing cycle. Based agents resist the interim agent.
Base agents are important because they work with clients on a regular basis, not just occasionally. Thanks to their experience, customer service can be taken to a higher level, and customer satisfaction may increase.
If you want to access information about the base agent in LiveAgent, you must go to the Agents tab. There you will find detailed information on agents.
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