What is an Audit log?
Track the account and changes made by users and your customer representatives staff. Audit log is a great feature, that allows it to you. It is a chronological set of records. This documentary evidence of activities automatically tracks actions like: user logging in, user viewing ticket, tags changed, user left ticket, ticket ranking, ticket voice message, ticket transfer and much more. In your LiveAgent you can use audit log custom filter, that display only a certain activities or selected customer representative.
Learn more about Audit log in LiveAgent.