Assuming a User

What is Assuming a user?

If administrators sign in to LiveAgent as a specific end user, it can be called as assuming a user. So it also gives some abilities to the administrator, e.g. seeing another user’s view. Administrators take control of other users and they are able to look into the personal account settings of these users. It helps with troubleshooting issues and more. It is so easy to sign in as an user in a LiveAgent.

How to close more deals with live chat?

Find out more
Back to Glossary

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.