Assuming a user
What is Assuming a user?
If administrators sign in to LiveAgent as a specific end user, it can be called as assuming a user. So it also gives some abilities to the administrator, e.g. seeing another user's view. Administrators take control of other users and they are able to look into the personal account settings of these users. It helps with troubleshooting issues and more. It is so easy to sign in as an user in a LiveAgent.