Assignee Stations

What are Assignee stations?

Assignee is the agent who is assigned to a ticket. Number of different customer representatives who have been assigned to a ticket is also called as Assignee stations. A station can be also a primary assignment.

FAQ

What does the term assignee stations mean?

Assignee stations stands for the number of agents that have been assigned to a given ticket. The station itself can also be the main task.

How to access assignees’ stations in LiveAgent?

If you have assigned stations in LiveAgent, it means that you already have access to them. They can be managed from the agent’s panel.

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