What is archiving?
It is a great tool that helps to clean up memory and optimize help desk software. By Archiving the data and information is transferred to a rarely used repository. It is possible to archive resolved or closed tickets and emails after a certain time. Archiving runs automatically. It also helps to separate active and archived requests. In LiveAgent you can also archive your all social media communication as a Facebook or Twitter communication in tickets.
Frequently asked questions
What does archiving mean?
Archiving is the act of moving data to another location in storage for long-term storage. In LiveAgent it is possible to archive resolved or closed tickets and e-mails after a specified time.
What can you archive?
In LiveAgent you can archive resolved or closed tickets and an email after a specified time. In addition, you can archive all communication on social media (e.g. on Facebook and Twitter) via reports.
Does LiveAgent offer the feature of archiving?
LiveAgent has an archive option. Thanks to this, the memory is cleaned on an ongoing basis and the technical support software is optimized. Archiving in LiveAgent is automatic. You also have the option of separating active and archived requests.
Expert note
Archiving is critical for efficient and effective customer support. It allows for easy access to past interactions, improves response times, and ultimately leads to happier customers.
ExpressionEngine is an open source and flexible CMS that allows users to manage their websites without coding knowledge. It has features for developers, designers and content managers, including plugins and modules, search engines, and spam detection. LiveAgent's live chat widget can be integrated into ExpressionEngine for fast communication. Benefits of ExpressionEngine include the ability to manage multiple sites and add custom codes. LiveAgent's chat widget is the fastest on the market.
LiveAgent offers search widgets on websites that enable contextual help, suggesting knowledge base articles based on keywords the user types. This helps improve the customer experience and reduce submitted tickets. Contextual help provides necessary information directly in the interface to help the client overcome their problem. The system recognizes the user's location and suggests the best articles to address their needs. LiveAgent's search widgets provide contextual help on any site, based on keywords entered, drawing from the knowledge base.
Email notifications are messages sent to customers and support agents regarding updates on specific support tickets which can significantly improve communication in customer support. Email notifications serve as reminders for support agents regarding unresolved tickets while it provides a response to customer queries and updates throughout the ticket resolution process. Email notifications can come in the form of welcome emails, activity alerts, and password resets. In LiveAgent, different types of email notifications can be set as preferred by individual agents in their profiles.
Asana is a team collaboration and work management tool used for projects, assigning work, setting deadlines, and communicating with colleagues. By integrating Asana with LiveAgent via Zapier, you can automate tasks like adding a new customer, creating a new conversation, or adding/removing a customer from a group. Asana can be used in LiveAgent to manage tasks in one platform, increasing team efficiency. Several resources related to LiveAgent are also provided.