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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Archiving

What is archiving?

There is available a great tool, that helps to clean up memory and optimize a help desk software. By Archiving are data and information transferred to rarely used repository. It is possible to archive resolved or closed tickets and emails after a certain time. Archiving runs automatically. It also helps to separate active and archived requests. In LiveAgent you can also archive your all social media communication as a Facebook or Twitter communication in tickets.

FAQ

What does archiving mean?

Archiving is the act of moving data to another location in storage for long-term storage. In LiveAgent it is possible to archive resolved or closed tickets and e-mails after a specified time.

What can you archive?

In LiveAgent you can archive resolved or closed tickets and an email after a specified time. In addition, you can archive all communication on social media (e.g. on Facebook and Twitter) via reports.

Does LiveAgent offer the feature of archiving?

LiveAgent has an archive option. Thanks to this, the memory is cleaned on an ongoing basis and the technical support software is optimized. Archiving in LiveAgent is automatic. You also have the option of separating active and archived requests.

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