Archiving

What is Archiving?

There is available a great tool, that helps to clean up memory and optimize a help desk software. By Archiving are data and information transferred to rarely used repository. It is possible to archive resolved or closed tickets and emails after a certain time. Archiving runs automatically. It also helps to separate active and archived requests. In LiveAgent you can also archive your all social media communication as a Facebook or Twitter communication in tickets.

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