Application Programming Interface

What is API?

API is an acronym for Application Programming Interface. It is a combination of various definitions and protocols that can build and interact with application software. Simply put, APIs allow applications to communicate with each other. APIs are sometimes thought of as contracts with terms between two parties: If one party sends a remote request with a particular structure, the second party’s software responds.

APIs are used mostly for software engineering – app development or integration of new components into an existing structure. APIs bring forward innovative services as a single new app can change the market and affect the whole industry.


To ensure security, the API function uses an API gateway – a software component between a client application and backend services. Security is essential when using a microservices application architecture, if you’ve added monitoring and analytics tools, or if you have monetized APIs.

There are three API release policies:

  • Private – for internal use only
  • Public – publicly available
  • Partner – partnered with specific businesses

LiveAgent uses service APIs to connect with other pieces of software and integrate with other systems. Check LiveAgent’s complete API reference.

Take your help desk service to next level

LiveAgent offers multiple API actions. Try them out today!

Frequently asked questions

What does API mean?

Service APIs, or application programming interface, is a set of rules that accurately describes how programs communicate with each other.

Does LiveAgent share its API?

LiveAgent provides all information about its API function.

What actions are available through LiveAgent API?

The LiveAgent API actions available include: Download the list of companies. Delete conversations. Create new conversations. Register new customers. Download the department list. Remove Knowledge Base Entries. Department reports.

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