What is API?
API is an acronym for Application Programming Interface. It is a combination of various definitions and protocols that can build and interact with application software. Simply put, APIs allow applications to communicate with each other. APIs are sometimes thought of as contracts with terms between two parties: If one party sends a remote request with a particular structure, the second party’s software responds.
APIs are used mostly for software engineering – app development or integration of new components into an existing structure. APIs bring forward innovative services as a single new app can change the market and affect the whole industry.
To ensure security, the API function uses an API gateway – a software component between a client application and backend services. Security is essential when using a microservices application architecture, if you’ve added monitoring and analytics tools, or if you have monetized APIs.
There are three API release policies:
- Private – for internal use only
- Public – publicly available
- Partner – partnered with specific businesses
LiveAgent uses service APIs to connect with other pieces of software and integrate with other systems. Check LiveAgent’s complete API reference.
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LiveAgent offers multiple API actions. Try them out today!
Watch a video about APIs
We highly recommend watching this video about APIs to gain a comprehensive understanding of their significance in facilitating seamless communication and data exchange between software systems.
Topics
- APIs and their purpose
- Types of APIs and their uses
- APIs as gatekeepers for personal data
Video summary
APIs are a way for different programs to work together in various ways. They can be used to get access to data from third parties, exchange information, hide complexity and perform tasks, and extend functionality of existing systems. They can also act as gatekeepers to protect our personal data. API's are all around us, making developers more efficient and allowing multiple services to work together. It is important to revoke permissions when we no longer use an app.
Frequently Asked Questions
What does API mean?
Service APIs, or application programming interface, is a set of rules that accurately describes how programs communicate with each other.
Does LiveAgent share its API?
LiveAgent provides all information about its API function.
What actions are available through LiveAgent API?
The LiveAgent API actions available include: Download the list of companies. Delete conversations. Create new conversations. Register new customers. Download the department list. Remove Knowledge Base Entries. Department reports.
Expert note
<p>APIs are essential in enabling communication between different software applications, leading to personalized solutions and increased customer satisfaction.</p>
LiveAgent is a customer support software that offers features like ticketing and live chat. It emphasizes the importance of understanding key features and settings. Email notifications play a crucial role in customer support, providing updates and improving communication. In LiveAgent, agents can set up various email notifications to stay organized and informed.
Learn all about LiveAgent with webinars
The text discusses LiveAgent, a customer support software that offers features such as ticketing, live chat, and a call center. It emphasizes the importance of starting with the basics and understanding the key features and settings of the LiveAgent dashboard. The text also highlights the benefits of using help desk ticketing and the streamlined communication transformed into tickets. It mentions the ability to directly contact customers through live chat software and proactive chat invitations. Additionally, it mentions the option to create separated knowledge bases to organize information according to language, product, or brand. The text concludes by highlighting the reliability of LiveAgent and mentioning some well-known companies that use the software.
LiveAgent offers comprehensive customer service software with features like automated ticketing and real-time interactions. By knowing the current URL of your live chat visitor, you can provide accurate support and create long-lasting relationships. Get a 30-day free trial and improve your live chat communication.
VoIP dialers use the internet to make outbound voice calls, increasing connectivity and productivity for call centers. They offer various types of dialers, such as predictive, power, preview, robo, and progressive, for different needs. VoIP dialers automate the dialing process, filter out non-connected calls, and reduce waiting times, improving agent performance and reducing labor costs. While LiveAgent's call center software supports outbound calling, it currently does not support VoIP dialing. However, agents can still make outbound calls using the click-to-call capability.
