Analytics so called Reports in LiveAgent is a great feature, that measures satisfaction of customers. It is a perfect tool for improving customer support service and for motivating customer representatives. This tool is collecting information related to customers and help desk performance. Then it analyze them and prepare an overview. Analytics contains a detailed charts, graphs, reports, statistics and more. It helps to monitor agent’s performance and compare statistics. The most productive agents can be awarded and other customer representatives can learn from them. LiveAgent offer a professional Analytics.
Learn more about Analytics in LiveAgent.
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