Imagine the situation when two agents are viewing and trying to make updates to the same ticket. Agent collision is a special feature, which alarm agents, when situation like this happen. Agents will see a signal on the ticket that who’s viewing and answering the ticket. It is a kind of prevention to avoid the problems.
Use this feature and never be worried about sending a double reply. Try Agent collision in your LiveAgent and use it with the To-solve algorithm.
Learn more about Agent collision in LiveAgent.
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