Support Ticket System Streamlines Your Communications

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Regardless of the industry your business is in,  it's inevitable for customers to run into problems with your products or services every once in awhile. Because customer complaints can often lead to churn (if dealt with negatively),  it's important to handle them in a way that screams great customer service. That’s where support ticketing systems come in extremely handy. Support ticketing systems help teams manage large volumes of requests across multiple channels, and enable them to answer queries quickly and knowledgeably. [clients] [signupform] In today’s multi-channel customer interaction environment, online support ticketing system is a must-have tool for any forward-thinking service team. Support ticketing software has been designed to enable businesses to easily organize and manage their service requests coming in from an array of channels in a centralized location. From emails and calls, to chats and social media messages – it pulls in all your customer conversations into a single, shared inbox where you get all the information you need to provide a seamless service experience. The number of support requests is quickly growing, but you want to make sure not a single customer request slips away You lack a holistic view of your customer communications You want to create a less stressful work environment for your support team You want to improve response and resolution times for better customer satisfaction Conveniently store your customer’s interactions and previous history in one place giving agents all the context they need to deliver efficient and personalized support. Smart ticket routing and prioritization based on Service-Level Agreements helps agents to maintain high service standards even when there's a high volume of support tickets. A number of collaboration features promote greater cooperation among agents and enables them to exchange critical information and work on the same tickets to provide faster resolution. LiveAgent’s ticketing software combines all your communication channels into the universal inbox. Emails, chats, calls, social media messages are all easily accessible form a single dashboard for better convenience and efficient management. The user interface is intuitively simple and easily adaptable to your requirements. No matter where the interaction starts, tickets always look the same. Start the conversation with a customer on live chat, follow up by email and finish it with a call - all communication stays within the same hybrid ticket under the same ticket ID, with all the information you need about the customer and their issue. LiveAgent enables you to add fields to each contact card so you have more valuable data about your customers available. Easily add notes, access their previous ticket history or connect any of the available third party plugins to help you build a full customer profile. Let customers resolve issues on their own 24/7 by providing answers even when your agents are offline. In addition to support ticket management functionality, LiveAgent offers extensive self-service capabilities in the same package. That includes a fully customizable Customer Portal with a knowledge base, FAQs and forums. LiveAgent was the most reviewed and #1 rated help desk ticketing software for SMB in 2019 and 2020. Our ticketing system is trusted by more than 21,000 businesses around the world, across various industries. Join companies like Huawei, BMW, Yamaha, O2 and Oxford University in providing world class customer support LiveAgent’s ticketing software takes only a couple of minutes to get up and running -- and we have  a totally free version. No contracts, no hidden fees, month-to-month billing. LiveAgent offers the best value for your money with fully transparent pricing, billed only for real usage every month. Choose the right plan that matches your support needs best and start improving your customer satisfaction today.

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