Help Desk Software Glossary

Help Desk Software Glossary

If you are just getting started with help desk software or customer service in general, you might have a problem with all those new words. We have put together complete list of customer service terminology.

A

    A-Law

    A-Law

    Learn about A-Law, a compression algorithm optimizing audio signal quality in European telecommunication. Enhance efficiency with clear sound!

    Customer support Call Center software +2
    Agent Group

    Agent Group

    Discover how LiveAgent's agent groups streamline customer service by organizing skilled teams for efficient support. Start your free trial today!

    Customer support Help desk +2
    Agent Interface

    Agent Interface

    Explore LiveAgent's agent interface for streamlined customer service management with features like ticket handling, reporting, and more!

    Customer support Help desk +2
    Agent Panel

    Agent Panel

    Call center technology includes tools for inbound and outbound calls, featuring trends like cloud solutions, omnichannel communication, self-service, and AI. It...

    Customer support Call Center software +1
    Agent Role

    Agent Role

    Define roles for agents in LiveAgent to boost productivity and optimize service. Explore agent, admin, and owner roles. Try free now!

    Customer support Help desk +2
    Agent Signature

    Agent Signature

    Discover the power of personalized agent signatures with LiveAgent. Customize your email and message signatures for a branded touch, enhancing customer interact...

    Customer support Help desk software +1
    Agent Ticket Scope

    Agent Ticket Scope

    Discover how LiveAgent's agent ticket scope feature empowers administrators to control ticket visibility and agent actions, enhancing security and efficiency in...

    Customer support Help desk +3
    Agent Utilization

    Agent Utilization

    Boost call center productivity with improved agent utilization! Learn key metrics, calculation tips, and tools like LiveAgent. Start free!

    Customer support Call Center software +1
    AI Knowledge Management

    AI Knowledge Management

    Discover how AI transforms knowledge management with enhanced efficiency, decision-making, and innovation while addressing challenges. Explore now!

    Customer support Knowledge Management +1
    Assign Ticket

    Assign Ticket

    Learn how to efficiently assign tickets in LiveAgent to enhance customer support, streamline processes, and increase satisfaction. Customize criteria for ticket...

    Customer support Ticketing system +1
    Attended Transfer

    Attended Transfer

    Learn about attended transfers: streamline calls, boost customer satisfaction, and enhance agent productivity with LiveAgent's smart features!

    Customer support Call Center software +1
    Auto Dialer

    Auto Dialer

    Boost productivity with auto dialers! Automate calls, enhance efficiency, and streamline outreach. Learn about features, benefits, and use cases.

    Customer support Call Center software +1
    Automated Call Systems

    Automated Call Systems

    Discover cost-effective automated call systems with features like call scheduling, CRM integration, & bulk messaging. Plans start at $20/month!

    Customer support Call Center software +1
    Automatic Call Distribution (ACD)

    Automatic Call Distribution (ACD)

    Discover how Automatic Call Distribution (ACD) optimizes call center efficiency by routing calls to the right agents, boosting satisfaction.

    Customer support Call Center software +1
    Automations

    Automations

    Boost customer support with LiveAgent's automations! Save time, enhance efficiency, and provide quick, consistent service. Learn about automation rules, benefit...

    Customer support Help desk +2
    Average Handle Time (AHT)

    Average Handle Time (AHT)

    Learn about Average Handle Time (AHT), its importance, calculation, and benefits. Boost customer satisfaction and productivity with insights!

    Customer support Call Center software +1

B

    Bulk Import

    Bulk Import

    Discover the power of bulk import with LiveAgent, streamlining your data management by allowing quick and efficient import of large data sets. Ideal for IT supp...

    Customer support Help desk software +1
    Business Hours

    Business Hours

    Learn about business hours, their importance for customer support, and how LiveAgent's software aids in managing 24/7 operations. Explore automation to enhance ...

    Customer support Business Operations +1

C

    Call Center

    Call Center

    Discover what a call center is, how it works, types of call centers, and best practices for running a successful call center operation. Learn about inbound, out...

    Customer support Call Center software +1
    Call Center Jobs

    Call Center Jobs

    Explore call center jobs, roles, responsibilities, salary expectations, and essential skills needed for success in 2025. Comprehensive guide for job seekers and...

    Customer support Call Center software +1
    Call Center Phone

    Call Center Phone

    Discover the essential phone systems for call centers, including IP phones, VoIP, mobile, and virtual assistant phones. Learn about the benefits of cloud-based ...

    Customer support Call Center software +1
    Call Center Software

    Call Center Software

    Call center software manages customer support, sales, and telemarketing, streamlining processes and boosting productivity. LiveAgent offers a top-rated solution...

    Customer support Call Center software +1
    Call Center Solution

    Call Center Solution

    Discover what call center solutions are, their key features, benefits, and how they transform customer service operations. Learn about omnichannel support, IVR,...

    Customer support Call Center software +2
    Call Center Supervisors

    Call Center Supervisors

    Discover the essential role of call center supervisors in ensuring top-notch customer support. Learn about their key responsibilities, including managing daily ...

    Customer support Call Center software +2
    Call Center Technology

    Call Center Technology

    Discover the latest call center technology trends—cloud solutions, AI, omnichannel tools & more—to boost customer satisfaction & efficiency!

    Call Center Technology +2
    Call Disposition

    Call Disposition

    Discover how call disposition streamlines call center operations, boosts sales ROI, ensures DNC compliance, and enhances customer satisfaction.

    Customer support Call Center software +1
    Call Handling Time

    Call Handling Time

    Learn what call handling time (AHT) is, how to calculate it, and tips to improve agent efficiency and customer satisfaction with LiveAgent.

    Customer support Call Center software +1
    Call Masking

    Call Masking

    Boost privacy and save costs with call masking. Enhance customer engagement and manage calls efficiently. Try LiveAgent free today!

    Customer support Call Center software +2
    Call Resolution

    Call Resolution

    Boost customer satisfaction with expert tips on call resolution. Learn how to measure, improve, and tackle challenges effectively!

    Customer support Call Center software +1
    Call Tag

    Call Tag

    Enhance call center efficiency with LiveAgent's customizable call tags. Organize calls, boost customer service, and increase sales. Try free now!

    Customer support Call Center software +1
    Call Tagging

    Call Tagging

    Discover how call tagging can transform your call center operations by enhancing organization, trend analysis, and customer service. Learn to create custom tags...

    Customer support Call Center software +1
    Call Time

    Call Time

    Learn about call time, a key call center metric measuring talk and hold duration. Improve agent productivity and efficiency with insights!

    Customer support Call Center software +1
    Call to Action Button

    Call to Action Button

    Discover the importance of call to action buttons to boost conversions. Learn tips on placement, design, and maximizing click-through rates.

    Customer support Marketing +2
    Call Volume

    Call Volume

    Discover how to efficiently manage high call volume in call centers with strategies like adding support channels, developing self-help resources, optimizing IVR...

    Customer support Call Center software +1
    Canned Messages

    Canned Messages

    Boost productivity with LiveAgent's canned messages! Save time and enhance customer satisfaction with unlimited, personalized responses.

    Customer support Help desk +2
    Chat Button

    Chat Button

    Boost customer satisfaction with LiveAgent's customizable chat button for real-time support. Learn about features, implementation, and best practices.

    Customer support Live Chat +1
    Chat Client

    Chat Client

    Explore chat clients for real-time communication & collaboration. LiveAgent offers customizable features like chats, calls & integrations.

    Customer support Communication +1
    Chat Service

    Chat Service

    Boost customer satisfaction with LiveAgent's real-time chat service! Personalized support, AI chatbots & CRM integration. Try free for 30 days!

    Customer support Live Chat +1
    Chat Support

    Chat Support

    Discover the benefits of chat support with LiveAgent for efficient customer communication. Learn basic chat rules, implementation tips, and how to impress custo...

    Customer support Live Chat +1
    Chat Tool

    Chat Tool

    Boost customer support with LiveAgent's advanced chat tool! Enjoy real-time communication, screen sharing, and a free 30-day trial today.

    Customer support Live Chat +2
    Chatting Apps

    Chatting Apps

    Chatting apps allow you to communicate with a customer in real time. You can find live chat tool as a one of 175 features in LiveAgent helpdesk.

    Customer support Live Chat +2
    Churn

    Churn

    Learn what churn rate is, how to calculate it, and strategies to reduce it. Boost customer retention and satisfaction with actionable tips!

    Customer support Customer retention +1
    Closed Ticket

    Closed Ticket

    Learn what a closed ticket means in customer support, its benefits, lifecycle, and how LiveAgent automates closure for better efficiency.

    Customer support Ticketing +1
    Code of Practice

    Code of Practice

    Learn how a Code of Practice ensures ethical behavior, quality service, and effective customer communication. Empower teams & boost trust!

    Code of Practice Customer Support +1
    Cold Calling

    Cold Calling

    Discover the ins and outs of cold calling, a traditional marketing strategy for generating leads. Learn essential tips, legal regulations, and best practices to...

    Customer support Sales +2
    Community

    Community

    Build loyal communities with LiveAgent! Connect customers & reps, share ideas, solve issues, and boost engagement using the PIE principle.

    Customer support Engagement +1
    Community Forum

    Community Forum

    Discover LiveAgent's Community Forum – a platform for customer interaction, self-service, peer support, and seamless problem-solving. Try free now!

    Customer support Community Forum +1
    Contact Center

    Contact Center

    Explore the comprehensive guide on contact centers in 2025, detailing their definition, types, trends, and benefits. Discover the key differences between contac...

    Customer support Contact Center +1
    Contact Center as a Service

    Contact Center as a Service

    Discover how cloud-based Contact Center as a Service (CCaaS) enhances customer support, lowers IT costs, and enables seamless omnichannel communication.

    Customer support Call Center software +1
    Content Management vs Knowledge Management

    Content Management vs Knowledge Management

    Discover the key differences between content and knowledge management. Learn how to integrate both for streamlined processes and business growth!

    Customer support Knowledge Management +1
    Conversion Costs

    Conversion Costs

    Learn what conversion costs are, how to calculate them, what they include, & tips to optimize ad spend for better ROI. Start saving now!

    Customer support Marketing +2
    Cost Per Call

    Cost Per Call

    Learn about cost per call, its calculation, and strategies to reduce it while maintaining service quality. Boost your call center efficiency now!

    Customer support Call Center software +2
    Cost Per Contact

    Cost Per Contact

    Learn how to calculate and reduce cost per contact in call centers with LiveAgent's solutions. Optimize customer interaction costs today!

    Customer support Call Center software +2
    CRM (Customer Relationship Management)

    CRM (Customer Relationship Management)

    Discover what CRM software is and how it helps businesses manage customer relationships, streamline sales processes, and improve customer satisfaction with cent...

    Customer support Sales Management +1
    CRON Job

    CRON Job

    Learn how CRON jobs automate tasks like sending emails or checking site content. Discover features with LiveAgent's free trial today!

    Customer support Automation +1
    Custom Agent Roles

    Custom Agent Roles

    Boost productivity and enhance customer experience with custom agent roles in LiveAgent. Easily assign specialized roles to streamline tasks and improve agent s...

    Customer support Help desk software +2
    Custom Status

    Custom Status

    Enhance customer service with LiveAgent's custom statuses! Tailor ticket workflows, boost efficiency, and start your free trial today!

    Customer support Ticketing +2
    Customer Care

    Customer Care

    Discover how exceptional customer care builds loyalty, emotional connections, and brand trust. Learn strategies, benefits, and best practices now!

    Customer Support Customer Care +2
    Customer Delight

    Customer Delight

    Exceed expectations and boost loyalty with LiveAgent's customer delight tools. Start a free trial today for outstanding service!

    Customer support Customer experience +1
    Customer Driven Marketing Strategy

    Customer Driven Marketing Strategy

    Learn how a customer-driven marketing strategy can boost loyalty and satisfaction by tailoring content and communication to meet customer needs!

    Customer Support Marketing Strategy +1
    Customer Engagement

    Customer Engagement

    Boost satisfaction, loyalty, and revenue with effective customer engagement strategies. Explore tips and tools for success!

    Customer support Customer engagement +1
    Customer Engagement Model

    Customer Engagement Model

    Discover customer engagement models to build lasting relationships, boost experience, retention, and conversions. Explore strategies now!

    Customer support Customer Engagement +1
    Customer Experience

    Customer Experience

    Explore the growing importance of customer service in enhancing customer experience. Learn 6 tips to boost satisfaction, retention, and revenue with effective s...

    Customer support Customer Experience +1
    Customer Information

    Customer Information

    Discover the importance of customer information for personalized experiences, improved service, and business growth. Start your free trial today!

    Customer Information Customer Data +1
    Customer Interaction

    Customer Interaction

    Effectively managing customer interactions is key to building strong relationships and enhancing satisfaction. Learn how to streamline communications with real-...

    Customer support Customer service +2
    Customer Lists

    Customer Lists

    Customer lists are essential for targeting leads, enhancing customer service, maintaining relationships, and creating effective marketing strategies. Learn how ...

    Customer support Contact Management +1
    Customer Relations

    Customer Relations

    Discover the essentials of customer relations with our comprehensive guide! Learn the differences between customer relations and customer service, explore key f...

    Customer support Customer Service +1
    Customer Relationship

    Customer Relationship

    Build lasting customer relationships with active listening, empathy, and personalization. Boost loyalty using LiveAgent's customer service tools!

    Customer support Customer Service +1
    Customer Representative

    Customer Representative

    Discover the role of a Customer Representative—a key player in managing customer interactions and enhancing satisfaction. Learn about essential skills, training...

    Customer support Customer service +1
    Customer Satisfaction Rating

    Customer Satisfaction Rating

    Customer satisfaction rating measures how happy customers are with a business's service through simple questionnaires. Improving service, collecting feedback, a...

    Customer support Customer satisfaction +1
    Customer Satisfaction Survey

    Customer Satisfaction Survey

    Discover the benefits of customer satisfaction surveys and how LiveAgent tools enhance feedback, improve service, and boost customer loyalty!

    Customer support Customer feedback +2
    Customer Service

    Customer Service

    Master customer service in 2025! Boost loyalty, revenue & skills with expert tips, best practices, and a free LiveAgent trial.

    Customer support Customer Service +1
    Customer Service Call Center

    Customer Service Call Center

    Understand what a customer service call center is, how it works, types of call centers, and best practices for running a successful operation. Learn about call ...

    Customer support Call Center software +1
    Customer Service Callback

    Customer Service Callback

    Enhance customer satisfaction with LiveAgent's automated callback feature. Try a 14-day free trial to reduce call queues and boost productivity!

    Customer support Call Center software +1
    Customer Service Center

    Customer Service Center

    Discover the importance of customer service centers in managing communication across all channels. Learn about features, types, and benefits with LiveAgent.

    Customer support Contact Center +1
    Customer Service Consultant

    Customer Service Consultant

    Discover the role of customer service consultants: improve strategies, solve complex issues, and enhance customer experiences. Learn key skills and responsibili...

    Customer support Customer service +1
    Customer Service Management

    Customer Service Management

    Discover effective Customer Service Management strategies to boost satisfaction, loyalty, and brand reputation. Elevate your customer experience!

    Customer support Customer Service +1
    Customer Service Manager

    Customer Service Manager

    Discover the essential skills, duties, and responsibilities of a customer service manager to enhance customer satisfaction and team performance.

    Customer support Management +2
    Customer Service Satisfaction

    Customer Service Satisfaction

    Boost customer service satisfaction with strategies, CSAT tools, and LiveAgent to exceed expectations. Learn how to measure and improve satisfaction metrics.

    Customer support Customer satisfaction +1
    Customer Service Skills

    Customer Service Skills

    Discover 16 essential customer service skills to enhance interactions and boost productivity, including empathy, effective listening, and clear communication. D...

    Customer support Soft Skills +2
    Customer Service Tools

    Customer Service Tools

    Discover top customer service tools like live chat, CRM, and social media support to boost engagement and satisfaction. Streamline interactions with platforms l...

    Customer support Help Desk +2
    Customer Service Training

    Customer Service Training

    Boost customer satisfaction with customer service training. Learn essential skills, methods like e-learning & mentoring, and drive business success!

    Customer support Training +2
    Customer Support

    Customer Support

    Elevate your business in 2025 with innovative customer support strategies, tech advancements, and tips for building exceptional teams.

    Customer support Help Desk +1
    Customize

    Customize

    Customize means adapting products or services to specific needs, crucial for exceptional customer service and loyalty. Learn how customization enhances customer...

    Customer support Customization +1

D

    De-escalation

    De-escalation

    Master de-escalation in customer service with proven techniques and examples. Learn to calm angry customers and resolve issues effectively!

    Customer support De-escalation +1
    Desk Support

    Desk Support

    Discover desk support's key features: manage tickets, automate workflows & enhance service quality. Try LiveAgent for free today!

    Customer support Help Desk +1
    Dialed Number Identification Service

    Dialed Number Identification Service

    Learn how Dialed Number Identification Service (DNIS) streamlines call routing for businesses, ensuring efficient customer support. Discover how DNIS works and ...

    Customer support Call Center software +1
    Dual-Tone Multi-Frequency (DTMF)

    Dual-Tone Multi-Frequency (DTMF)

    Learn about Dual-Tone Multi-Frequency (DTMF) signaling, its uses in call centers, advantages like security & error reduction, and its evolution.

    Call Center software Telecommunications +1

E

    E-mail Forwarding

    E-mail Forwarding

    Efficiently manage emails with LiveAgent's forwarding tool, ensuring seamless communication and preventing mailbox flooding. Learn how email forwarding works an...

    Customer support Help Desk software +1
    Echo Cancellation

    Echo Cancellation

    Learn how echo cancellation improves call quality by removing echoes in telecom. Tips include using headphones, volume adjustments & more!

    Customer support Call Center software +1
    End User

    End User

    Discover the role and importance of end users in product development and customer service. Learn how LiveAgent enhances user experiences!

    Customer support Product development +1
    Escalation

    Escalation

    Learn how to manage escalations in customer service with LiveAgent, improve satisfaction, and enhance support efficiency.

    Customer support Escalation management +1
    Escalation Management

    Escalation Management

    Explore effective escalation management strategies to enhance customer satisfaction by prioritizing and resolving issues efficiently. Learn about functional and...

    Customer support Ticketing +1
    Escalation Manager

    Escalation Manager

    Discover the role of an Escalation Manager in customer service. Learn key skills, best practices, and how they enhance customer satisfaction.

    Customer support Escalation Management +1
    Extensions

    Extensions

    Discover the power of LiveAgent extensions—small yet impactful programs that enhance your helpdesk functionality. Tailor your customer service experience with a...

    Customer support Help Desk software +1
    External E-mail Domain

    External E-mail Domain

    Learn about external email domains and how they enhance company communication. Discover LiveAgent's solutions with a free trial today!

    Customer support Email +1

F

    First Call Resolution

    First Call Resolution

    First Call Resolution (FCR) is a key customer service metric that measures a company's ability to resolve issues on the first interaction, enhancing customer sa...

    Customer support Call Center software +1
    First Contact Resolution

    First Contact Resolution

    Boost customer satisfaction and loyalty with first contact resolution (FCR). Learn its benefits, best practices, and how to improve rates.

    Customer support Customer satisfaction +3
    Fixed VoIP

    Fixed VoIP

    Fixed VoIP is an internet-based phone number linked to a physical address, offering transparency, enhanced security, and emergency call support. Ideal for busin...

    Customer support VoIP +1
    Free Chat Client

    Free Chat Client

    Discover LiveAgent's free chat client for instant messaging. Manage all inquiries from one interface with automation & real-time chat. Try free!

    Customer support Live Chat +1
    Free Trial

    Free Trial

    Experience LiveAgent's customer service software free for 30 days. Test all features without any commitment. No credit card needed. Start your free trial today!

    Customer support Help Desk software +1
    Front Line

    Front Line

    Discover the importance of front line support in shaping brand image, boosting sales, and enhancing customer satisfaction. Learn key characteristics and best pr...

    Customer support Helpdesk +1

G

    GSM

    GSM

    Discover GSM, the global standard for mobile networks, used for digitizing, compressing, and transmitting data and voice worldwide.

    Customer support Call Center software +1

H

    Help Desk

    Help Desk

    Discover the benefits, functions, and importance of help desks. Enhance customer satisfaction, streamline support, and boost productivity today!

    Customer support Help desk software +2
    Help Desk Equipment

    Help Desk Equipment

    Discover essential help desk equipment needed to run an efficient IT helpdesk. Learn about computers, internet connection, software, and tools required for opti...

    Customer support Help Desk software +1
    Help desk ticket priorities

    Help desk ticket priorities

    Optimize customer support with help desk ticket priorities. Learn to manage urgency, improve response times, and enhance customer satisfaction!

    Customer support Help desk software +1
    Helpchat

    Helpchat

    Helpchat is a vital customer service tool that enables real-time communication with visitors on a company's website. It offers features like chat customization,...

    Customer support Live Chat +1
    Helpdesk Portal

    Helpdesk Portal

    Explore LiveAgent's free, customizable helpdesk portal for efficient customer support, even offline. Seamlessly manage requests with ease!

    Customer support Help desk software +2
    Helpdesk Software On-Premise

    Helpdesk Software On-Premise

    Gain control, security, and flexibility with on-premise helpdesk software. Host it on your servers to enhance customer service. Try free!

    Customer support Helpdesk software +1
    Helpdesk Support

    Helpdesk Support

    Discover the essentials of helpdesk support with LiveAgent, a versatile software offering ticket management, automation, and multichannel communication to boost...

    Customer support Help Desk software +1
    Host Mapping

    Host Mapping

    Discover what host mapping is and how it allows you to customize your domain URL to reflect your brand identity. Learn about DNS records, CNAME records, and URL...

    Customer support Domain Management +1
    Hosted Call Center

    Hosted Call Center

    Discover the advantages of a hosted call center with LiveAgent: enhance customer satisfaction, expedite response times, and reduce costs. Our web-based solution...

    Customer support Call Center software +1

I

    In-App Support

    In-App Support

    Discover the power of in-app support with LiveAgent! Enhance customer satisfaction and loyalty by allowing users to report issues directly within the app, avoid...

    Customer support Mobile Support +2
    Inbound Call

    Inbound Call

    Learn about inbound calls, their types, strategies, and tools to boost customer service & sales. Improve call handling with expert tips!

    Customer support Call Center software +1
    Inbound Call Center

    Inbound Call Center

    Discover how LiveAgent's inbound call center software enhances customer support with IVR, call routing, and analytics. Start a free trial today!

    Customer support Call Center software +1
    Inbound Sales Representative

    Inbound Sales Representative

    Discover the role of an inbound sales representative who excels in selling products and services by engaging with potential buyers, answering queries, and provi...

    Customer support Sales +2
    Information Management vs Knowledge Management

    Information Management vs Knowledge Management

    Discover the key differences between information management & knowledge management. Learn how both drive business growth with actionable insights.

    Customer support Knowledge Management +1
    Instant Chat

    Instant Chat

    Enhance customer support with LiveAgent's instant chat! Real-time messaging, GIFs, and media sharing. Try it free—no credit card required!

    Customer support Live Chat +1
    IT Help Desk

    IT Help Desk

    Discover the benefits of an IT help desk and learn how to set it up with the right features and equipment using LiveAgent software. Enhance your business's cust...

    Customer support Help Desk software +1

J

    Jitter Buffer

    Jitter Buffer

    Learn how jitter buffers improve VoIP call quality by preventing choppy audio and resolving latency issues. Enhance your communication today!

    Customer support VoIP +1
    Jitter VoIP

    Jitter VoIP

    Discover solutions for improving VoIP call quality by addressing jitter issues caused by delays and lost packets. Improve your calls now!

    Customer support VoIP +1

K

    Knowledge Manager

    Knowledge Manager

    Discover what a knowledge manager does, their key skills, and impact on productivity. Learn why businesses across industries need them!

    Customer support Knowledge Management +1

L

    Live Chat Agents

    Live Chat Agents

    Boost customer support with efficient live chat agents! Learn their skills, response times, and tools to enhance productivity. Free trial!

    Customer support Live Chat +1
    Live Chat Support

    Live Chat Support

    Live chat support is essential for customer service, offering real-time responses and enhancing satisfaction. It's versatile for various industries, improving e...

    Customer support Live Chat +1
    Live Chat Video

    Live Chat Video

    Live chat video is a cost-effective tool for real-time, personalized customer communication, enhancing satisfaction and conversion rates. It allows face-to-face...

    Customer support Live Chat +1
    Live Customer Service

    Live Customer Service

    Discover the power of live customer service with real-time support through live chat and video. Enhance customer satisfaction and retention with LiveAgent.

    Customer support Live Chat +2
    Live Support

    Live Support

    Live support, via live chat on websites, enhances customer service with real-time communication, traffic analysis, and ticketing tools. It boosts customer exper...

    Customer support Live Chat +1

M

    Mail Loop

    Mail Loop

    A mail loop occurs when servers send emails back and forth indefinitely, often due to misconfiguration. It can fill inboxes and overload systems. Avoid loops by...

    Customer support Email management +1
    Mobile SDK

    Mobile SDK

    Learn about Mobile SDKs: integrate apps with help desk tools, manage tickets, access knowledge bases, and enhance mobile user experience!

    Mobile Development SDK +2
    Mobile VoIP

    Mobile VoIP

    Discover the benefits of Mobile VoIP, a cost-effective and flexible solution for making calls on your smartphone or tablet using an internet connection. Enjoy f...

    Customer support VoIP +1
    Moment of Truth

    Moment of Truth

    Discover the 5 stages of the Moment of Truth in marketing! Learn how key brand interactions shape customer opinions and drive retention.

    Customer support Customer experience +2
    MOS VoIP

    MOS VoIP

    Learn about MOS VoIP, the key metric for VoIP call quality. Discover tips to improve audio clarity and compare providers effectively.

    Customer support VoIP +1
    Multi-Channel Support

    Multi-Channel Support

    Enhance customer support with multi-channel solutions! Engage customers via email, chat, & social media. Discover LiveAgent's tools today!

    Customer support Communication channels +1

N

    Non-fixed VoIP

    Non-fixed VoIP

    Learn about non-fixed VoIP numbers—flexible, cost-effective virtual phone lines for global communication. Ideal for businesses, but prone to misuse.

    Customer support Call Center software +1
    Non-Restricted Agent

    Non-Restricted Agent

    Discover the power of non-restricted agents in LiveAgent! Full access, system control, and seamless customer support management. Try free today!

    Customer support Help desk +3

O

    Omnichannel Customer Service

    Omnichannel Customer Service

    Master omnichannel customer service with expert strategies! Boost satisfaction, streamline service, and enhance loyalty across all channels.

    Customer support Omnichannel +2
    Online Chat

    Online Chat

    Explore the power of real-time communication with LiveAgent's online chat. Enhance your customer service with quick responses, data collection, and over 15 adva...

    Customer support Live Chat +2
    Online Customer Service

    Online Customer Service

    Master online customer service in 2025! Boost satisfaction with live chat, email, social media support. Learn best practices and tools. Try LiveAgent free!

    Customer support Online Service +1
    Online Support

    Online Support

    Discover how online support boosts customer satisfaction and business growth. Learn to deliver exceptional service through digital channels like email, live cha...

    Online Support Customer Service +1
    Open Ticket

    Open Ticket

    Discover the power of open tickets in customer support software to effectively track and resolve customer issues. Learn how open tickets enhance communication b...

    Customer support Ticketing system +1
    Outbound Call Center

    Outbound Call Center

    Learn how outbound call centers boost sales, retain customers, and enhance service with LiveAgent's software. Try a free trial today!

    Customer support Call Center software +2
    Outbound Calls

    Outbound Calls

    Discover outbound calls, strategies for success, and improve KPIs with LiveAgent's call center software. Start your free trial today!

    Customer support Call Center software +1
    Outbound Sales Representative

    Outbound Sales Representative

    Explore outbound sales representative roles, skills, and strategies to boost ROI through effective cold calls and sales presentations. Learn salary, requirement...

    Customer support Sales +1

P

    Partner Addresses

    Partner Addresses

    Discover how partner addresses in LiveAgent prevent email loops by managing sharing agreements with organizations. Easily add them in the Configurations section...

    Customer support Email management +1
    Pending Ticket

    Pending Ticket

    Learn about pending tickets in customer service, their role in prioritizing tasks, and how LiveAgent's ticketing software boosts efficiency.

    Customer support Ticketing +1
    Personalization vs Customization

    Personalization vs Customization

    Discover how personalization and customization differ in enhancing customer experiences using unique tech and user involvement.

    Customer support Customer Experience +1
    Personalize

    Personalize

    Discover the meaning of personalization in customer service! Enhance satisfaction, loyalty, and efficiency with LiveAgent's tailored tools.

    Customer support Customer experience +1
    Phone Dialers

    Phone Dialers

    Boost call center efficiency with phone dialers! Automate outbound calls, enhance agent productivity by 300%, and streamline operations.

    Customer support Call Center software +1
    Phone Tag

    Phone Tag

    Avoid the frustration of phone tag! Learn what it is, why it happens, and how to stop it with scheduling, detailed messages, or other methods.

    Customer support Phone etiquette +1
    Phone Ticketing

    Phone Ticketing

    Discover how phone ticketing streamlines customer service by converting calls into tickets. Enhance efficiency & customer satisfaction with ease!

    Customer support Call Center software +1
    Placeholder

    Placeholder

    Discover how placeholders in LiveAgent can enhance email personalization and streamline agent workflows. Learn about their benefits for creating unique, automat...

    Customer support Email personalization +1
    Platform as a Service (PaaS)

    Platform as a Service (PaaS)

    Discover the power of Platform as a Service (PaaS) on our comprehensive page. Learn how PaaS streamlines app development with cloud-based tools and infrastructu...

    Cloud Computing App Development +1
    Predictive Dialer

    Predictive Dialer

    Boost call center productivity with predictive dialers! Automate calls, reduce idle time, and increase conversions. Learn about features, benefits, and legal co...

    Customer support Call Center software +1
    Preview Dialer

    Preview Dialer

    Boost call center efficiency with preview dialers! Review contacts before calling to reduce dropped calls, improve engagement, and close more deals.

    Customer support Call Center software +1
    Progressive Dialer

    Progressive Dialer

    Discover how progressive dialers boost efficiency by automating outbound calls, reducing hang-ups, and improving goal conversions. Try free now!

    Customer support Call Center software +1

Q

    QoS VoIP

    QoS VoIP

    Enhance VoIP call quality with QoS! Learn how to reduce jitter, prioritize traffic, and optimize bandwidth for superior voice reliability.

    Customer support Call Center software +2

R

    Real-time Chat

    Real-time Chat

    Discover the benefits of real-time chat with LiveAgent, offering immediate, personalized communication through text, pictures, videos, and audio. Enhance custom...

    Customer support Live Chat +1
    Reassign

    Reassign

    Learn about ticket reassignment in LiveAgent, its benefits, challenges, and best practices. Boost efficiency and customer satisfaction!

    Customer support Help Desk software +1
    Resolution Time

    Resolution Time

    Learn what resolution time is, why it matters, and how to improve it with tools like LiveAgent for faster, efficient customer support.

    Customer support Help desk metrics +1
    Resolved Ticket

    Resolved Ticket

    Learn what resolved tickets are, how to speed up resolution time, and improve customer support with LiveAgent's reliable ticketing system.

    Customer support Ticketing +1
    Restricted Help Center

    Restricted Help Center

    Discover how a Restricted Help Center boosts efficiency by reducing spam and duplicates while enhancing data security and targeted support.

    Customer support Help Center +1
    Return on Investment

    Return on Investment

    Understand ROI: Learn its importance, how to calculate it, limitations, and how it supports better financial decisions and business growth!

    Financial Metrics Business Performance +1
    Robo Dialer

    Robo Dialer

    Learn what robo dialers are, how they work, and their uses in industries. Discover LiveAgent for efficient call center solutions.

    Customer support Call Center software +1

S

    Service Desk

    Service Desk

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    Customer support Help Desk software +1
    Service Management Software

    Service Management Software

    Boost customer satisfaction & efficiency with service management software. Optimize your service today with LiveAgent's comprehensive solution!

    Service Management Customer Support +1
    Service Software

    Service Software

    Streamline customer service with SaaS tools! Enhance communication, automate tasks, and boost customer satisfaction. Start your free trial today!

    Customer support Service Software +1
    Shared Mailbox

    Shared Mailbox

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    Customer support Email Management +1
    SIP Calling

    SIP Calling

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    Customer support Call Center software +2
    Skills-Based Routing

    Skills-Based Routing

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    Customer support Call routing +2
    SLA

    SLA

    Learn how Service Level Agreements (SLAs) can enhance customer service by setting measurable targets. Monitor compliance with LiveAgent's tools.

    Customer support Help desk software +1
    SLA Violation

    SLA Violation

    Avoid SLA violations by setting proper SLAs, using tools like LiveAgent for monitoring, empowering staff, and ensuring timely responses.

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    Software Support

    Software Support

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    Customer support Technical Support +1
    Spy Dialer

    Spy Dialer

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    Customer support Call Center software +1
    Staff Agent

    Staff Agent

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    Customer support Help desk +2
    Support Address

    Support Address

    Discover the importance of support addresses in customer service. Learn how LiveAgent simplifies email management for seamless customer interactions!

    Customer support Email management +1
    Support Channel

    Support Channel

    Explore various support channels like email, live chat, phone, and social media to boost customer satisfaction with LiveAgent's multi-channel system. Improve re...

    Customer support Multi-channel support +1
    Support Request

    Support Request

    Understand support requests: customer inquiries about your business handled via email or forms. Boost efficiency with LiveAgent. Try free!

    Customer support Support request +1
    Support Ticket

    Support Ticket

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    Customer support Ticketing system +1
    Suspended Ticket

    Suspended Ticket

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    Customer support Ticketing +1

T

    Talk Time

    Talk Time

    Discover the importance of talk time in call centers! Learn how it measures agent efficiency, boosts customer satisfaction, and enhances KPIs.

    Customer support Call Center software +1
    Target

    Target

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    Customer support Help desk +2
    Technical Support

    Technical Support

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    Technical Support Customer Support +1
    Tel Link Protocol

    Tel Link Protocol

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    Customer support Communication +1
    Telemarketing Software

    Telemarketing Software

    Telemarketing software automates outbound calls to boost efficiency, featuring adjustable dial modes, voice messages, and mobile tech. Learn about features, adv...

    Customer support Call Center software +1
    Ticket Deflection

    Ticket Deflection

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    Customer support Help Desk +1
    Ticket Detail

    Ticket Detail

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    Customer support Help desk +2
    Ticket ID

    Ticket ID

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    Customer support Ticketing system +1
    Ticket Lifecycle

    Ticket Lifecycle

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    Customer support Ticketing system +1
    Ticket Management

    Ticket Management

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    Customer support Help Desk software +1
    Ticket Watcher

    Ticket Watcher

    Track ticket progress effortlessly with LiveAgent's Ticket Watcher. Stay updated on VIP tickets or monitor new hires. Try it free for 30 days!

    Customer support Help desk +2
    Ticketing System

    Ticketing System

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    Customer support Help Desk software +1
    Time-Based Events

    Time-Based Events

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    Customer support Help Desk software +1
    Trouble Ticket

    Trouble Ticket

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    Customer support Ticketing system +1
    Troubleshooting

    Troubleshooting

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    Customer support Problem-solving +1

U

    Unified Conversations

    Unified Conversations

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    Customer support Omnichannel +1
    User Error

    User Error

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    Customer support User Experience +1

V

    Voice User Interface

    Voice User Interface

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    Customer support Call Center software +2
    VoIP Call Blocking

    VoIP Call Blocking

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    Customer support VoIP +1
    VoIP Caller

    VoIP Caller

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    Customer support Call Center software +1
    VoIP Dialer

    VoIP Dialer

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    Customer support Call Center software +2
    VoIP Infrastructure

    VoIP Infrastructure

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    Customer support Call Center software +2
    VoIP number

    VoIP number

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    Customer support VoIP +2
    VoIP PBX

    VoIP PBX

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    Customer support VoIP +1
    VoIP Router

    VoIP Router

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    Customer support VoIP +1
    VoIP Service Provider

    VoIP Service Provider

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    VoIP Communication +2
    VoIP Software

    VoIP Software

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    VoIP Communication +2

W

    Warm Calling

    Warm Calling

    Discover the power of warm calling, a sales technique that builds on established relationships to boost conversions. Learn how to leverage past interactions wit...

    Customer support Sales +2
    Web Chat Online

    Web Chat Online

    Web chat online enables real-time communication between customers and businesses through the internet. Learn how web chatting improves customer service, increas...

    Customer support Live Chat +1
    Web Helpdesk

    Web Helpdesk

    Streamline customer support with web helpdesk software! Manage tickets, CRM, assets, and analytics to boost efficiency and satisfaction.

    Customer support Help Desk software +1
    Web Widget

    Web Widget

    Enhance your website with interactive web widgets like chat buttons, forms, or calendars. Boost engagement, save time, and drive traffic!

    Customer support Live Chat +1
    What is a Chatbox?

    What is a Chatbox?

    Discover the potential of chatboxes for business growth in 2025. Learn the difference between chatboxes and chatbots, explore key benefits, best practices, and ...

    Customer support Live Chat +2

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