Features Pricing

Login Free Trial Consult an Expert

Smart customer satisfaction software

Provide quick, personalized, and knowledgeable support across every channel.

No setup fee 24/7 Customer service No credit card required Cancel any time

Get Started for FREE

Forbes

Airbus

NASCAR

USC

Slido

Huawei

Customer satisfaction software for happier customers

Satisfied customers are more loyal, more likely to re-purchase, more willing to recommend your brand, more profitable for your business – and have lower retention costs. Measuring customer service satisfaction has become mandatory for most businesses these days, as it provides you with valuable information about your service performance. Easily get customer feedback on your LiveAgent conversations, track the quality of your customer support and gain a deeper understanding of your customers to continually improve your service.

Try it for free

Why customer satisfaction matters

Positive word of mouth endorsements: Happy customers create positive word of mouth for free! After a positive experience with a business, 69% of customers would recommend the company to others and 50% would use the business more frequently. (NewVoiceMedia)
Customer satisfaction builds loyalty: Customer satisfaction builds trust in your brand. A 10% increase in a company's customer satisfaction score leads to a 12% increase in trust from customers. (Institute of Customer Service)
Acquisition costs more than retention: Customer acquisition costs more than retention. Acquiring a new customer is anywhere from 5x to 25x times more expensive than retaining an existing customer. (Harvard Business Review)

customer feedback - illustration

What is customer satisfaction software?

Customer satisfaction software is a tool that allows businesses to easily collect, organize and manage customer feedback, measure customer satisfaction and identify unhappy customers. These applications may include analytics, survey management, feedback collection, complaint tracking, call reporting capabilities and other features.

Why customer satisfaction matters

Satisfied customers drive profits

Satisfied customers drive profits

High customer satisfaction drives more profits. Satisfied customers spend 140% more than those who had a bad experience.

Higher lifetime value with happy customers

Higher lifetime value with happy customers

Satisfied customers have a higher lifetime value. In fact, increasing customer retention by just 5% can boost profits by 25% to 95%.

report on tablet-illustration

Measuring customer service satisfaction is critical

In today's hyper-competitive marketplace, creating a great product doesn't guarantee success unless you back it up with excellent service. The quality of customer service your business provides directly affects the overall customer satisfaction with your brand.

If you don't measure customer service satisfaction, you will never know how happy (or unhappy) your customers are with the quality of the service experience your organization delivers.

Why choose LiveAgent's customer satisfaction software?

LiveAgent's customer service platform is a complex multichannel solution packed with over 179 features that can help you streamline your customer communications, enhance your customer support and improve your customer service satisfaction ratings.

report on tablet-illustration

All-in-one solution for all your support needs

Eliminate the need to switch between various tools. LiveAgent combines:

Powerful ticketing features with smart ticket distribution
A built-in call center supporting voice and video calls
Live chat with proactive triggers and real-time visitor monitoring
Self-service portal with knowledge base, FAQs and forums
Integrations with major social platforms such as Facebook, Twitter and Instagram

report on tablet-illustration

Deliver omnichannel service experience

Today's consumers tend to use multiple communication channels to connect with brands and expect a seamless experience across all of them. With LiveAgent's software you can easily manage all your customer interactions from a single place and provide a consistent omnichannel service experience regardless of the channels customers use.

Start Free Trial

feeling proud - illustration

Improve your support team's efficiency

A wide range of features (including automated ticket routing, SLA management, canned responses, team collaboration capabilities as well as instant access to comprehensive customer information and previous interactions) enable your team to provide a quick, highly efficient and personalized support – all contributing to increased customer satisfaction ratings.

woman mapping out process on three posters

Go beyond measuring client satisfaction

Measure your overall customer service performance and identify areas for improvement. LiveAgent offers robust analytics and reporting capabilities that allow you to track numerous service metrics and KPIs, generate various reports such as channel usage, agent performance and availability, SLA compliance, time tracking reports and more.

Learn more about analytics overview

Why LiveAgent is the right customer satisfaction software for your business

Chosen by 21K businesses: LiveAgent is trusted by over 21,000 businesses around the world, across various industries.
Flexible & customizable: The software is flexible, easily scalable and can be customized based on your needs.
Transparent & fair pricing: No contracts, no hidden fees. Just 4 different plans with fair pricing to choose from – including a free one.

A complete guide to the best customer satisfaction software

This software offers a range of key features, including survey creation, multi-channel distribution, robust reporting capabilities, and customer sentiment analysis—essential elements for any organization looking to elevate its customer experience. As we approach 2025, selecting the right customer satisfaction software can significantly impact how businesses engage with their clientele and adapt to changing needs.

In this article, we will explore the top customer satisfaction software tools available, their features, pros and cons, and an overview of pricing. We will also discuss important considerations for choosing the right solution and best practices for implementing customer feedback to ensure that your business remains responsive and customer-centric.

You will be in Good Hands!

Join our community of happy clients and provide excellent customer support with LiveAgent.

Start 30-days free trial Schedule a demo

Post Affiliate Pro Dashboard - Campaign Manager Interface