LiveAgent is a customer communication platform for small support teams, also called customer communication software or customer interaction software. Quality Unit has made it since 2004, and more than 7,000 businesses use it. It runs on a full help desk: every email, chat, call, social media message and form becomes a ticket that your team can assign, answer and follow up, next to the customer’s whole history.
A customer communication platform collects what customers send you on every channel in one place, so your team answers from one inbox and nobody loses track of a conversation.
Two other kinds of software use similar names. Customer communication management (CCM) tools such as Quadient or OpenText design and send documents in bulk, such as statements and letters. Marketing engagement tools such as Braze or customer.io send campaigns to audience segments. LiveAgent is customer engagement software for support: it starts and answers the conversations your customers have with your team.
