"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
Looking for a ConnectWise alternative?
Discover why LiveAgent is the best ConnectWise alternative on the market.
No setup fee
24/7 Customer service
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Cancel any time
Fed up with your help desk software?
Switch to LiveAgent – a dedicated help desk software and get access to a ticketing system that can handle customer requests coming from every important communication channel. Provide support with a ticketing tool that can handle email, live chat, call center, customer portal, and even social media.
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TeamSupport vs LiveAgent at a glance
See a detailed comparison of TeamSupport vs LiveAgent features.
LiveAgent | ConnectWise | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
A solution dedicated to ticket management
LiveAgent’s ticketing system was crafted for providing the best customer support. It unifies all communication into one convenient place where you can handle customer inquiries coming from multiple communication channels. Our ticketing system is backed up by features that help you create a smooth workflow and handle everything in time.
Take care of customer care with live chat
Live chat is an amazing tool for providing reliable and fast customer support. All you have to do is place a live chat widget on your website. It’s easy to set up and you don’t have to be an expert to handle it. LiveAgent’s live chat widget is the fastest, with chat displayed speeds at 2.5 seconds.
It’s also supported by features such as real-time typing view or proactive chat invitations to increase customer engagement. Have a look at the full list of chat features or try it out yourself.
Wide range of features in a single platform
Email, live chat, call center, customer portal, Viber, WhatsApp, Facebook, Twitter, and Instagram – get access to every communication channel you need to provide the best customer support from a single platform. All of them are backed up by features that help you deal with customer inquiries. Furthermore, you can choose from over 140 integrations with other apps you use daily to create unified workflows. LiveAgent´s flexibility and customizability make it the perfect, ConnectWise, ZenDesk, or Intercom alternative.
Did you know?
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2025, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
30%
Generate more revenue
Create memorable customer experiences that boost revenue.
97%
Improve satisfaction
Delight your customers with lightning-fast responses.
16x
Boost customer value
Make more sales by keeping your customers loyal to your brand.
User satisfaction is our top priority
We provide the best customer support we can so you can do the same for your customers. Our help desk agents are available 24/7 to ensure you can reach us whenever you need it. You can contact us via email, live chat, phone, or look at articles at our customer portal. Try LiveAgent today and become a happy customer.
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers."
Peter Komornik
CEO of Slido
Become a happy customer today
Curious about pricing? Have a look at our affordable pricing plans and find out more about which plan is the right fit for your business. Start using LiveAgent today with our free 30-day trial and see what makes it a great ConnectWise alternative.
Testimonials
Get LiveAgent and join 7000 happy clients
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"We love LiveAgent - it makes supporting our customers easy. "
"We love LiveAgent - it makes supporting our customers easy. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"We love LiveAgent - it makes supporting our customers easy. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "
"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
