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Fed up with your help desk software?

Switch to LiveAgent – a dedicated help desk software and get access to a ticketing system that can handle customer requests coming from every important communication channel. Provide support with a ticketing tool that can handle email, live chat, call center, customer portal, and even social media.

Provide better customer services with a solution that lets you do more. Keep on reading to find out more about our customer support software or start your free 30-day trial today.

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ConnectWise vs LiveAgent at a glance

Feature	LiveAgent	ConnectWise
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	✅Yes
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	❌No
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	❌No
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	✅Yes
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	✅Yes
Unlimited 24/7 Support	✅Yes	✅Yes

A solution dedicated to ticket management

LiveAgent’s ticketing system was crafted for providing the best customer support. It unifies all communication into one convenient place where you can handle customer inquiries coming from multiple communication channels. Our ticketing system is backed up by features that help you create a smooth workflow and handle everything in time.

A unified platform for providing great customer service

Take care of customer care with live chat

Live chat is an amazing tool for providing reliable and fast customer support. All you have to do is place a live chat widget on your website. It’s easy to set up and you don’t have to be an expert to handle it. LiveAgent’s live chat widget is the fastest, with chat displayed speeds at 2.5 seconds.

It’s also supported by features such as real-time typing view or proactive chat invitations to increase customer engagement. Have a look at the full list of chat features or try it out yourself.

Try the live chat

Provide customer satisfaction with our live chat

Wide range of features in a single platform

Email, live chat, call center, customer portal, Viber, WhatsApp, Facebook, Twitter, and Instagram – get access to every communication channel you need to provide the best customer support from a single platform. All of them are backed up by features that help you deal with customer inquiries. Furthermore, you can choose from over 140 integrations with other apps you use daily to create unified workflows. LiveAgent´s flexibility and customizability make it the perfect, ConnectWise, ZenDesk, or Intercom alternative.

Pioneering software

Did you know?

Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2025, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.

30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Make your business goals a reality

Save more with LiveAgent

User satisfaction is our top priority

We provide the best customer support we can so you can do the same for your customers. Our help desk agents are available 24/7 to ensure you can reach us whenever you need it. You can contact us via email, live chat, phone, or look at articles at our customer portal. Try LiveAgent today and become a happy customer.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

LiveAgent Product Tour | Live AgentP0Y0M0DT0H0M145S

Live AgentOctober 14, 2024

Become a happy customer today

Curious about pricing? Have a look at our affordable pricing plans and find out more about which plan is the right fit for your business. Start using LiveAgent today with our free 30-day trial and see what makes it a great ConnectWise alternative.

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Integrations

Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.

The right help desk for every business

LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent.