"The support team always responded promptly with quick to implement solutions. "
Need a Collab Alternative?
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Ready to switch to an amazing Collab software alternative?
If you want to take your contact center to the next level, LiveAgent helpdesk software is the right solution for you! We offer more than 175 basic and advanced features so you can be sure your contact center is staying at the top of its game. You can switch to LiveAgent within minutes and you can take your old tickets with you. We offer quick and easy ticket migration that allows you to migrate your old helpdesk data straight to your LiveAgent account.
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3 reasons why companies switch to LiveAgent
Find out how LiveAgent stands out from other alternatives
- Diverse Contact Center
No matter the way your customers contact you, with LiveAgent you can be sure that they can reach you 24/7.
- Improved Customer Satisfaction
Make your customer support a top priority and increase your conversion rates with LiveAgent's contact center solution.
- Easy to manage
With LiveAgent helpdesk software, you can be sure that you have an easily manageable, scalable, and flexible contact center solution for your business.
Collab vs LiveAgent at a glance
See a detailed comparison of Collab vs LiveAgent features.
LiveAgent | Collab | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Powerful Collab Alternative
When it comes to your contact center, don’t be afraid to think big with LiveAgent’s 175+ features and dozens of integrations.
Don’t limit yourself only to traditional customer support options. Enhance your customers’ experience and create a loyal customer base with social media, live chat, and email support.
With this all-in-one multi-channel helpdesk software, you can rest assured that you don’t miss any customer communication.
Simple, yet reliable call center
Whether you receive more inbound or outbound calls, LiveAgent's web-based call center is powerful, yet easy to manage. Choose from the list of supported VoIP service providers and get ready to bring your customer satisfaction up while keeping your operational costs low.
Call center features
- Unlimited call recording
Whether you need call recording software for agent training, quality assurance, or business transparency, look no further! With LiveAgent, you can save a recording as a digital file with crystal-clear audio at an unlimited storage capacity.
- IVR and automatic callback
To minimize waiting times, you can create a custom IVR menu that allows your customers to reach you more easily. Your IVR menu can even include an automatic callback option for the customers' convenience.
- Smart call routing
In LiveAgent you can configure your call routing options. Incoming phone calls can be assigned randomly to the available agents, you can take advantage of skill-based routing, or create your own predetermined criteria.
Software for excellent customer support
LiveAgent is a one-stop shop when it comes to providing outstanding customer service. We allow you to keep in contact with your clients whether you are in healthcare, manufacturing, Saas, or e-commerce. We offer 24/7 customer support so you can receive assistance whenever you need it.
Ticketing software for increased customer satisfaction
We offer amazing ticketing software that converts all your customer interactions into tickets and sends them straight to the universal inbox. Every piece of customer communication is available to you via a convenient dashboard which is a great management tool that helps you stay organized.
Boost your engagement with social media support
Whether it is on Facebook, Twitter, or Instagram, your followers will be always able to reach you. No need to log in to each account separately, each message, mention, or tweet will come into your inbox in the form of a ticket.
The fastest live chat widget
With the fastest live chat widget on the market, you can provide easy and simple communication to both your agents and customers. You can add LiveAgent's live chat button to your website and start answering your clients' pressing questions.
Knowledge base and customer portal
We offer an adaptable customer portal that includes an extensive knowledge base. Customers who value independence and like to resolve issues on their own will enjoy features like forums, FAQs, and self-service options. Furthermore, this way you can provide the best customer support even when your agents are offline.
Reporting features
Make the best use of your resources and run an efficient contact center. With LiveAgent you will be able to make sure that the center operations are organized and running smoothly and that your agents are staying productive.
Automation
Smart business owners know that modern contact centers need little aid from today’s technology. However, not everybody knows how to harness its power.
With LiveAgent, automation lifts the burden of everyday menial tasks off your agents’ shoulders. You can create canned messages as responses to repeating questions on multiple platforms like social media channels, email, live chat, Viber, etc.
Furthermore, there are countless automation rules you can set up to improve your response times and minimize human errors while reducing support costs.
LiveAgent vs Collab comparison
Head over to Capterra to compare LiveAgent and Collab's customer service platform ratings based on customer reviews
Testimonials
Get LiveAgent and join 7000 happy clients
"The support team always responded promptly with quick to implement solutions. "
"The support team always responded promptly with quick to implement solutions. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
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Join our community of happy clients and provide excellent customer support with LiveAgent.
