LiveAgent’s virtual call center brings you closer to customers in all the right ways — phone, chat, email, self-service and social media. All this goodness in just one tool.
Or write, or chat, or post, because with LiveAgent call center software, incoming customer requests are all routed into one ecosystem. No matter the mode of requesting help, giving feedback — or on good days — singing your praises, LiveAgent lets you connect with customers on their terms. The best part? Our virtual call center offers unlimited minutes, integration with over 99% of possible VoIP providers, and you can set up a free account right now.
Set up your LiveAgent virtual call center today.
You know that smartphone in your hand? It can be used for making phone calls too. Call center software is the connection between customers who want support over the phone, and your ecosystem of customer service.
LiveAgent routes inbound calls to the most equipped person on your team to solve the issue at hand. Save time, solve problems, and deliver genuinely helpful service wherever your customers need it.
We offer concierge migration services from most popular help desk solutions.
If you’re looking for call center software that isn’t just a glorified answering service, but a complete solution for delivering customer service excellence, well, you’ve found it. LiveAgent has all the standard features you need in a contact center — choice of VoIP, IVR, callbacks, waiting queues, and unlimited call recordings — but also premium additions like omnichannel care and CRM integration. All this for one monthly price. No annual contracts, just pay as you go. Here’s what you can expect from LiveAgent’s award winning call center software.
Our multi-channel call center software integrates all your service channels and routes incoming requests to the best agent. Whether phone support is a primary, secondary, or add-on service, our sophisticated system is able to handle your needs.
Keep the VoIP provider you already have, or switch to one of our trusted partners. We also let you connect an unlimited number of SIP trunks and local numbers so your level of service is never limited by technology.
Your KPIs might not like a loooooong phone call, but don’t let the phone bill limit you. LiveAgent call center offers unlimited minutes with simple and transparent pricing.
First impressions are important, so we give you control of the IVR system. Build an IVR system that is helpful to customers and a time saver for agents who already know the customer’s basic needs before answering the phone.
From callback queues to a fierce outbound sales strategy, LiveAgent call center software supports all your phoning needs. Heck, you can even call your co-workers using our platform to sort out lunch plans (maybe keep this one on the down low).
Feet on the ground, technology in the cloud. That’s the way a virtual call center should be. Our secure, cloud-based platform allows your team to work in-house, or at their own house. Simply login, and get to work.
Not to toot our own horn, but, toot, toot. LiveAgent is the #1 rated help desk software for SMB in 2019 and 2020.
Here’s why our customers love us, in their own words.
It’s a pleasure to have a great portal that improves our customer service.
LiveAgent empowers our agents to provide better, faster, and more accurate support.
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
We have been using LiveAgent since August and we are really satisfied with it.
Since we are using LiveAgent our response time increased by 60%.
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
With LiveAgent we’re able to give our customers support wherever they are.
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We like it because it is easy to use and offers great functionality, such as useful reporting features.
We love LiveAgent - it makes supporting our customers easy.
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
We’ve been using LiveAgent since 2013. We can't imagine working without it.
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
There are so many things you’re going to love about LiveAgent call center software, and one of them is the price tag. World-class technology matched with competitive pricing makes LiveAgent a sweet deal.
We promise to never charge you on a per minute basis or limit you with an annual contract. Work with us because we’re the best call center provider, not because you’re tied down by some sneaky fine print.
LiveAgent stands by transparent pricing and exceptional customer service.
VoIP numbers, call routing, recording and IVR.
Start your no-fuss, 2 week free trial of LiveAgent call center software today.
No credit card required. No messy download needed. Easy peasy.
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No problem. We’ve got you covered.
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