What are Attended Transfers?
When using attended transfers, a new call is initiated with the agent, where the call is being transferred. It is only successfully transferred, when the agent picks up the phone call. Otherwise, the call is transferred back to the original agent.
Learn how LiveAgent call center works in the video below.
Empower Your Workflow With Smart IVR
LiveAgent gives you endless possibilities to design and setup your Interactive Voice Response online, with the IVR Designer Tool. Decrease the manual work and transfer calls automatically, with IVR.
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Early Bird Pricing
- $39for agent per month
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- IVR, Attended transfers, Priority or random routing